Bilingual Analyst, Case Management – Field - reside

Bilingual Analyst, Case Management – Field - Must reside in Hialeah Florida

Join to apply for the Bilingual Analyst, Case Management – Field - Must reside in Hialeah Florida role at CVS Health.

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose‑driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate.

Candidates must be located in Miami Dade County, in the surrounding Hialeah area. This role requires 50–75% travel for face‑to‑face visits with members in Miami Dade. Schedule is Monday–Friday, 8:00 am–5:00 pm, standard business hours. We are seeking a self‑motivated, energetic, detail‑oriented, highly organized, tech‑savvy Case Management Coordinator to join our team. The opportunity offers a competitive salary and full benefits.

The Case Management Coordinator will telephonically and/or face‑to‑face assess, plan, implement, and coordinate all case‑management activities with members to evaluate the medical needs of the member and facilitate their overall wellness. The Coordinator will manage a caseload that includes supportive and medically complex members, develop proactive courses of action to address issues, and enhance both short‑ and long‑term outcomes. Responsibilities include determining appropriate services and supports, including but not limited to prior authorizations, coordination with PCP and skilled providers, condition management information, medication review, and community resources.

• Bi‑lingual in English and Spanish.
• Must reside in Hialeah Florida (Applicable Zip Codes: 33010, 33012, 33013, 33014, 33015, 33016, 33018, 33142, or 33147).
• Willing and able to travel 50–75% of the time to meet members face‑to‑face in Miami Dade County and surrounding areas in FL.
• 1 + year of experience in behavioral health or a long‑term care setting.

• Ability to multitask, prioritize, and adapt to a fast‑paced, changing environment.
• Effective verbal and written communication skills.
• Managed Care experience.
• Computer proficiency in Microsoft Word, Excel, and Outlook.
• Case management and discharge planning experience.

• Bachelor’s degree required, preferably in social work or a related field.

40 hours per week.

Full‑time.

Typical pay range: $21.10 – $36.78 per hour. Salary will depend on experience, education, geography, and other factors. The position is eligible for a CVS Health bonus, commission, or short‑term incentive program in addition to the base pay range.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No‑cost programs for all colleagues, including wellness screenings, tobacco cessation and weight management programs, confidential counseling, and financial coaching.
• Benefit solutions that address the different needs and preferences of colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. This position is also subject to required equal employment opportunity rules.

12/19/2025