Bilingual Analyst Case Management - Field - reside

Position Summary

At CVS Health, we build a world of health around every consumer and surround ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

And we do it all with heart, each and every day.

• Candidates must be located in Miami Dade County, in the surrounding Hialeah area.
• This role will require 50–75% travel for face‑to‑face visits with members in Miami Dade.
• Schedule is Monday‑Friday, 8:00 am‑5:00 pm, standard business hours.

We are seeking a self‑motivated, energetic, detail‑oriented, highly organized, tech‑savvy Case Management Coordinator to join our Case Management team. This opportunity offers a competitive salary and full benefits. Our organization promotes autonomy through a Monday‑Friday working schedule, paid holidays, and flexibility as you coordinate the care of your members.

Case Management Coordinator is responsible for telephonically and/or face‑to‑face assessing, planning, implementing, and coordinating all case management activities with members to evaluate the medical needs of the member and facilitate the member’s overall wellness.

Case Management Coordinator will effectively manage a caseload that includes supportive and medically complex members, developing a proactive course of action to address issues presented and to enhance short‑ and long‑term outcomes, as well as opportunities to enhance a member’s overall wellness through integration.

Case Management Coordinators will determine appropriate services and supports due to member’s health needs, including but not limited to:

• Prior Authorizations

• Coordination with PCP and skilled providers

• Condition management information

• Medication review

• Community resources and supports.

• Bilingual in English and Spanish.
• Must reside in Hialeah, Florida.
• Willing and able to travel 50–75% of their time to meet members face‑to‑face in Miami Dade County and surrounding areas in FL.
• 1+ year of experience in behavioral health or a long‑term care setting.

• Ability to multitask, prioritize and effectively adapt to a fast‑paced changing environment.
• Effective communication skills, both verbal and written.
• Managed Care experience.
• Computer proficiency in Microsoft Word, Excel, and Outlook.
• Case management and discharge planning experience.

• Bachelor’s degree required, preferably in social work or a related field.

40

Full time

The typical pay range for this role is: $21.10 – $36.78 per hour. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

• Affordable medical plan options
  , a 401(k) plan (including matching company contributions), and an employee stock purchase plan
  .
• No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues
  , including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit

We anticipate the application window for this opening will close on: 11/24/2025.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.