Front Desk & Guest Experience Supervisor

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Full Time Palm Beach, FL, US

23 days ago Requisition

Responsibilities:

Assist guests with any needs in a professional, organized, and timely manner. Communicates guests feed back and needs to the housekeeping and engineering departments. Understands the importance of providing all guests with hotel service standards.

Physical Requirements:

Must be able to stand for long periods of time.

Job Functions:

• Completes daily duties and checklist to ensure the front desk operates smoothly.
• Assists guests with their requests in an appropriate manner.
• Handles guest’s complaints in a positive manner.
• Knows when to communicate guest complaints to the Supervisor/Manager on duty.
• Make decisions that benefit the hotel and the hotel guests.
• Understands and uses hotels policies and procedures for reservations, check in’s, checks outs, Concierge services, and any other guest interaction.
• Understands how a hotel and all the hotels departments operate.
• Is able to work with a variety of people without any problems.
• Is friendly and courteous towards guests and peers.
• Has a pleasant speaking voice.
• Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
• Is able to anticipate guest needs.
• Makes hotel reservations and notes special details.
• Takes incoming calls and transfers to other departments accordingly.
• Provides guests with accurate hotel facility information.
• Handles Concierge duties when the Concierge is not on duty.
• Monitors hotel room key inventory. Ensures we get all keys back at check out.
• Maintain all front desk logs for back up purposes.
• Keeps front desk area cleaned and organized.