Senior Director of Information Technology

Experience: Mid Level

Salary: $175,000 - $195,000 per year

Job Details

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Key Responsibilities and Duties

• Develop a technology roadmap that prioritizes commercial impact, operational needs, risk, and return on investment.
• Partner with Sales and Marketing to improve practitioner/customer experiences, digital commerce, and actionable reporting.
• Oversee SAP ERP, Shopify, Power BI, and Perplexity, including integration, optimization, governance, and adoption.
• Improve information flow across sales, order management, inventory, procurement, finance, fulfillment, and customer service.
• Support co-manufacturing relationships through systems integration, data exchange, inventory visibility, production reporting, and traceability.
• Assess IT talent, organizational structure, systems, vendors, and resources within the first 90 days; establish a prioritized improvement plan.
• Lead implementations, migrations, integrations, automation, and process improvements with measurable outcomes.
• Manage MSPs, consultants, software vendors, and implementation partners; negotiate contracts and monitor SLAs, cost, and delivery.
• Maintain technical support, system availability, infrastructure performance, and timely resolution of critical issues.
• Own cybersecurity, IAM, access controls, SSO/MFA, endpoint protection, incident response, and data protection.
• Oversee networking, cloud infrastructure, backups, disaster recovery, and business continuity.
• Establish data ownership, quality standards, consistent reporting definitions, and appropriate access.
• Manage operating and capital budgets, procurement, licensing, and resource allocation.
• Coach the IT team, establish accountability, and determine the appropriate balance of internal and external capabilities.
• Evaluate AI and automation tools and establish security, data handling, and usage standards.
• Communicate priorities, risks, spending, and results to executives through business recommendations and performance metrics.

Qualifications Needed

• Extensive experience working directly in a manufacturing plant is required. We’re seeking someone who understands production equipment, plant operations, and the demands of keeping manufacturing running safely and reliably.
• Bachelor’s degree in IT, Computer Science, Information Systems, Business, or a related field preferred.
• 10+ years of progressive technology experience, including five-plus years of Director-level leadership;
  Senior Directors prioritized.
• Proven ownership of IT strategy, teams, budgets, vendors, and cross-functional transformation.
• Strong SAP ERP and Shopify experience, including connections to finance, inventory, fulfillment, and customer service.
• Experience with Power BI, business intelligence, data integration, and reporting governance.
• Experience supporting co-manufacturing or outsourced manufacturing, including operational data exchange.
• Commercially oriented leadership with demonstrated support for Sales, Marketing, and revenue-related business processes.
• Broad hands-on ability across infrastructure, business applications, technical support, and cybersecurity.
• Strong Microsoft 365 and/or Google Workspace, cloud application, and SaaS administration experience.
• Experience managing MSPs, consultants, vendor contracts, SLAs, and implementation partners.
• Strong understanding of cybersecurity, identity management, business continuity, and disaster recovery.
• Familiarity with Perplexity and other AI-enabled business tools and responsible enterprise adoption.
• Experience applying larger-company governance within smaller-company cultures.
• Dietary supplements, wellness, consumer products, manufacturing, distribution, or comparable product-based business experience preferred.
• Ability to…