System Administrator Level 2; MSP

Work Model:
Primarily Remote with Limited Local Travel

MSP

Experience:

Required

We are a specialized Managed Services Provider supporting K–12 schools nationwide and are hiring a System Administrator Level 2 to handle escalations while helping mentor and develop a team of field engineers.

This is a primarily remote role supporting schools throughout the Tampa area, with onsite visits only about 5 to 6 times per year. You will serve as a senior technical resource for both clients and junior technicians while taking ownership of more complex support issues.

• Own escalated Tier 2 issues across multiple school environments
• Support Microsoft 365, Google Workspace, endpoint management, local servers, and printer management systems
• Provide remote support through ticket and call queues
• Mentor Tier 1 and field technicians on troubleshooting and technical best practices
• Help junior technicians build the skills needed to resolve more issues independently
• Communicate directly with clients and provide proactive technical guidance
• Document technical resolutions and maintain strong ticket quality
• Travel onsite approximately 5 to 6 times per year when needed

• MSP experience supporting multiple client environments is required
• Strong Tier 2 troubleshooting and escalation experience
• Experience supporting Microsoft 365, Google Workspace, servers, endpoints, and related infrastructure
• Previous experience mentoring, training, or guiding junior technicians
• Ability to independently manage technical issues in a remote support environment
• Strong client communication, documentation, and customer service skills
• Company vehicle
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid time off
• Additional PTO for training
• $1,500 annual training reimbursement
• Performance bonuses
• Primarily remote schedule with minimal onsite travel
• Opportunity to mentor technicians while continuing to grow technically