Senior Warehouse & Logistics Leader - Scale Operations

This role is critical to ensuring the efficiency, accuracy, and reliability of the company’s operations. The Warehouse and Logistics Manager plays a key part in maintaining seamless inventory flow, optimizing logistics processes, and supporting timely delivery of products to clients.

By ensuring operational excellence behind the scenes, this position directly impacts customer satisfaction, cost efficiency, and overall business performance. Additionally, the role contributes to scaling operations effectively, supporting the company’s growth while maintaining high standards of quality, organization, and accountability.

Leadership & Team Development

• Lead, coach, and develop the Warehouse Coordinator, setting clear expectations and providing ongoing feedback

• Build a high-performance culture focused on accountability, quality, safety, and teamwork

• Conduct regular one-on-one meetings to review KPIs and support development

• Support hiring, onboarding, and training in collaboration with HR

• Address performance issues promptly and recognize strong performance

Operational Oversight & Strategy

• Oversee all warehouse operations including receiving, inventory, order fulfillment, logistics, and facility maintenance

• Set operational priorities and ensure efficient daily execution

• Monitor KPIs such as inventory accuracy, fulfillment speed, and quality, implementing improvements as needed

• Optimize workflows, layout, and processes to improve efficiency and safety

• Ensure compliance with safety standards and company policies

• Act as escalation point for operational and logistics issues

Multi-Location Coordination

• Coordinate logistics and inventory across 11+ showroom locations

• Partner with showroom and regional teams to ensure timely fulfillment of requests and orders

• Review and approve monthly supply requests

• Support and lead physical inventory counts across locations

Inventory & Quality Management

• Maintain 95%+ inventory accuracy across all systems and counts

• Oversee quality control for inbound and outbound goods

• Monitor shrinkage and implement preventive measures

• Manage stock levels and communicate replenishment needs

• Ensure proper storage conditions and inventory protection

Process Improvement & Systems

• Identify inefficiencies and implement process improvements

• Develop and maintain SOPs for all warehouse functions

• Improve systems, tools, and reporting for better visibility and accuracy

• Partner with leadership on system enhancements and automation

• Track and report key operational metrics

Cross-Functional Collaboration

• Collaborate with Operations, Sales, Customer Service, and Finance teams

• Manage relationships with carriers, brokers, and vendors

• Support budgeting, purchasing, and vendor selection

• Represent warehouse operations in leadership discussions

Key Performance Indicators (KPIs)

Inventory Management

• 95%+ inventory accuracy and physical count accuracy

• 100% quality inspections completed

• Zero stockouts on key items

Order Fulfillment & Service

• 100% of orders processed within 24 hours

• 98%+ on-time fulfillment rate

• 95%+ internal satisfaction from showroom teams

Team Performance

• 90%+ KPI achievement for direct reports

• Monthly performance reviews and development plans

• 95%+ attendance and punctuality

Compliance & Operations

• 100% accurate and timely documentation

• Full compliance with safety standards

• 95%+ warehouse organization and cleanliness

• Zero safety incidents

Efficiency & Cost Control

• Operate within budget (±5%)

• Implement at least one improvement per quarter

• Respond to escalations within 4 hours

The ideal candidate is a highly organized and results-driven operations leader who thrives in fast-paced environments. They take full ownership of…