Medical Gas Schedule Coordinator Supervisor

Position Summary

The Medical Gas Schedule Coordinator Supervisor is a working manager responsible for supervising the Medical Gas Scheduling team while actively managing an assigned scheduling region. This role oversees team performance, process compliance, operational efficiency, and scheduling strategy. The Supervisor collaborates directly with the Vice President of Medical Gas to drive continuous improvement, monitor departmental performance indicators, and ensure high standards of documentation accuracy and customer service.

• Perform all responsibilities of a Medical Gas Schedule Coordinator III.
• Independently manage scheduling operations for an assigned region, coordinating technicians across multiple territories and varied skill sets.
• Supervise, mentor, and develop Jr., Level I, Level II, and Level III coordinators.
• Conduct periodic performance reviews, provide coaching, and administer corrective action when necessary.
• Provide hiring input, assist in candidate evaluations, and support onboarding efforts.
• Approve PTO requests and manage staffing coverage to ensure uninterrupted scheduling operations.
• Lead weekly scheduling team meetings to review workflow, operational challenges, and process improvements.
• Monitor departmental performance indicators and drive operational improvements aligned with organizational objectives.
• Develop, implement, and update scheduling procedures, documentation standards, and workflow enhancements.
• Serve as primary escalation point for scheduling conflicts, documentation discrepancies, and operational exceptions.
• Review and approve AdHoc Sales Orders (SO) created by Level I coordinators.
• Create and maintain Sales Orders (SO), Agreements (AGR), and Field Service Orders (FSO) within Net Suite in accordance with financial and operational controls.
• Create and manage Jobs within Field Aware ensuring alignment between approved Sales Orders and technician execution.
• Ensure accurate data entry, job status updates, and documentation integrity within Net Suite and Field Aware.
• Apply advanced knowledge of Every Outlet Inspection (EO), Certifications, and Preventive Maintenance (PM) workflows to guide scheduling strategy and agreement accuracy.
• Collaborate directly with the Vice President of Medical Gas regarding staffing strategy, workload distribution, and process optimization initiatives.
• Work in office a minimum of three (3) days per week to support team leadership and collaboration.
• Complete special projects and strategic initiatives as assigned by the Vice President of Medical Gas.

Independent AdHoc Sales Order authority.

Reviews and approves Level I AdHoc Sales Orders.

Final operational escalation authority prior to Vice President involvement.

Ability to sit for extended periods of time in an office setting.

This is a full-time position.

Hours of work are Monday-Friday 8:00am to 5:00pm unless assigned to a region in the western US which may require different hours.

• ASSE 6005 certification required.
• Extensive knowledge of Every Outlet Inspection (EO), Certification inspections, Preventive Maintenance (PM), and agreement-based service workflows.
• Demonstrated leadership experience in scheduling, dispatching, or operational coordination.
• High School Diploma required.
• Proven ability to supervise and develop team members.
• Strong operational judgment, problem-solving, and decision-making skills.
• Advanced organizational skills with high attention to detail and accountability.
• Proficiency in Net Suite, Field Aware, and Microsoft Office applications (Word, Excel, Outlook).
• Must pass Basic Excel assessment.
• Typing speed greater than 35 words per minute (tested).