Front Desk, Retail

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Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 66+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.

Part-time

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone. As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” experience!

• On-Demand Pay
• Medical, Dental and Vision insurance (full-time employees only)
• Employee perks and discount program
• Free Black Card Membership
• 401(K) Plan Savings plan

• Greet members and guests as they enter and exit the club; assist them with questions or concerns during check-in.
• Promote our Judgement Free Zone by connecting with members, offering assistance, and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones courteously and assist callers with inquiries.
• Perform membership functions such as sign-ups, updates, cancellations, and billing.
• Conduct prospective member calls and tours to assess their needs.
• Execute retail transactions accurately and drive sales goals.
• Maintain cleanliness and sanitation of all equipment and amenities, including communal spaces and your assigned area.
• Ensure restrooms are clean, stocked, and clutter-free following routine schedules.
• Perform regular walk-throughs of all club areas to address safety, policy, and cleanliness concerns.
• Address maintenance issues like broken or missing equipment promptly.

What you bring to the table:

• 6-12 months of customer service experience preferred
• Must be 18 years of age
• Willing to become CPR/AED Certified (training provided)
• Basic computer skills
• Ability to lift up to 50 pounds
• Ability to stand and walk for prolonged periods
• Ability to communicate effectively in person and on the phone
• Occasional exposure to cleaning chemicals during shifts

This role is subject to a successful background check following offer acceptance, in accordance with applicable laws.

$13.00 Per Hour