Associate Selling

Summary

The Associate Selling role provides personalized customer service and supports sales in a luxury off-price fashion retail store. The associate builds customer relationships, shares product knowledge, and contributes to store and individual sales goals.

Responsibilities

• Recommend merchandise based on customer needs and provide accurate product and promotion information.
• Build customer relationships, encourage repeat business, and promote loyalty programs and the store credit card.
• Process sales transactions accurately and resolve customer issues with professionalism.
• Maintain the selling floor and fitting rooms, including merchandise recovery, markdowns, signage, and displays.
• Support sales goals, store events, asset protection procedures, and shortage awareness.

Requirements

• High school diploma or equivalent.
• Experience in retail, customer service, or sales, with a demonstrated record of sales results.
• Strong customer service, communication, and relationship-building skills.
• Knowledge of and enthusiasm for the fashion industry.
• Ability to use point-of-sale equipment and related store tools.
• Flexibility to work evenings, weekends, and public holidays.