Sales Manager - Aventura Mall

Summary

The Sales Manager leads showroom and floor operations to deliver exceptional client service while achieving sales and profit targets. This role coaches and develops a high-performing sales team, manages performance and recruitment, and ensures operational and merchandising standards are met. The manager acts as a key link between sales, operations, and clients, driving business plans and process improvements to meet departmental KPIs.

• Lead and manage the showroom and floor sales team to achieve sales targets and KPIs.
• Coach, mentor, and conduct performance management and development for sales colleagues.
• Plan and execute the floor and showroom business plan and organize daily and weekly routines.
• Ensure discounts, costs, and operating processes remain within budget and policy.
• Support complex sales through negotiation and problem solving and provide client coverage as needed.
• Maintain visual merchandising and showroom presentation to company standards.
• Support recruitment, retention, training, and run floor/showroom training sessions and meetings.
• Perform showroom opening and closing procedures and handle client repairs and sizing when necessary.
• Conduct competitor analysis and represent the showroom at internal and external meetings; travel for business when required.

• Retail management experience, ideally within a luxury environment.
• Product knowledge of jewelry or timepieces and comfort with high price points.
• Proven track record of sales achievements and management success.
• Advanced selling and negotiation skills and strong numeracy to analyze sales performance.
• Ability to develop and implement business strategies and manage operating costs.
• Proficiency with POS systems and Microsoft Office and ability to thrive in a fast paced, high volume location.