Retail Supervisor

The Florida Panthers are in their 33rd season in 2026-27 as one of the National Hockey League's premier franchises. As back-to-back Stanley Cup Champions in 2024 and 2025, the Panthers have won 11 of their past 12 postseason series and captured four Eastern Conference Championships. The organization is led by President of Hockey Operations & General Manager Bill Zito, entering his seventh season, and President of Business Operations Michael White, beginning his first full season.

Anchored by a championship culture on the ice, the Panthers are equally committed to building a world-class sports and entertainment platform off of it. The organization focuses on delivering an elite guest experience across all venues, deepening the connection between the team and the South Florida community and continuing to grow the sport for the next generation. The Panthers operate four facilities in Broward County:
Amerant Bank Arena in Sunrise which is home of Panthers home games, concerts and events, Panthers Ice Den in Coral Springs, the state-of-the-art Baptist Health Ice Plex in Fort Lauderdale and renovated War Memorial Auditorium which hosts concerts and events year-round.

The Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. That foundation of selfless service shapes the organization's identity at every level. The Panthers' pillar program, "Heroes Among Us," honors a U.S. military veteran at every home game, and the Florida Panthers Foundation directs its efforts across four core pillars: veterans' affairs, children's health and education, raising awareness for the endangered Florida Panther and growing youth hockey throughout the region.

The organization remains deeply committed to empowering and strengthening the diverse communities of South Florida and the tri-county area.

Job Title: Retail Supervisor

Department: FLA Team Shop - Ice Den

Reports To: Retail Manager

FLSA: Non-Exempt

Employment Type: Full-Time

Location: Florida Panthers Ice Den , Coral Springs, FL

Job Summary: The Retail Supervisor has the opportunity to develop great relationships with our repeat customers in addition to informing the first-time customer of everything we have to offer. The Retail Supervisor is responsible for enhancing customer experience and sales generation in the following areas.

• Responsible for assisting in overall in venue retail at the Ice Den
• Drives sales and initiatives
• Utilizes reports to assist in loss prevention and reordering merchandise as sales dictate
• Maintains pro-shop as merchandised
• Training of all staff on business operations, skate and equipment fittings, skate sharpening and repairs
• Responsible for assisting in the recruitment, hiring, training and management of staff
• Coordinate and manage invoices, billing, purchasing and tracking departmental budgets
• Oversee and manage scheduling and payroll
• Processes sales on point of sale
• Responsible for maintaining accuracy of cash drawer
• Greets and assists guests
• Assists with fitting guests in hockey and figure skating equipment and finding correct sizes
• Sharpens skates and repairs equipment
• Assists guests with purchasing decisions
• Maintains cleanliness of all retail areas
• Additional projects tasks and events assigned
• • Responsible for assisting in overall in venue retail at the Ice Den
  • Drives sales and initiatives
  • Utilizes reports to assist in loss prevention and reordering merchandise as sales dictate
  • Maintains pro-shop as merchandised
  • Training of all staff on business operations, skate and equipment fittings, skate sharpening and repairs
  • Responsible for assisting in the recruitment, hiring, training and management of staff
  • Coordinate and manage invoices,…