Retail Team Lead

Amber Brooke Farms | Eustis, Florida

Amber Brooke Farms is seeking a dependable, motivated, and customer-focused Retail Team Lead to support daily retail operations and deliver exceptional guest experience.

This hands-on leadership position is responsible for guiding retail team members, maintaining attractive merchandise displays, overseeing inventory and point-of-sale activities, and ensuring retail areas operate safely, efficiently, and professionally.

The ideal candidate is an experienced retail professional who leads by example, takes initiative, and is comfortable performing a wide variety of responsibilities. This position requires flexibility, a strong work ethic, and a willingness to assist with operational needs throughout the farm, including receiving training to operate equipment such as forklifts and loaders when necessary.

The Retail Team Lead must thrive in a fast-paced, outdoor agritourism environment where weekends, festivals, seasonal events, and fluctuating guest attendance are part of daily operations.

• Lead, motivate, train, and support retail team members to ensure efficient daily operations and exceptional guest service.
• Assign daily responsibilities, monitor productivity, and maintain accountability for team performance.
• Provide hands-on coaching and guidance regarding customer service, sales procedures, merchandising, inventory handling, and company policies.
• Assist management with scheduling, shift coverage, and staffing needs during peak operating periods.
• Identify operational challenges and proactively implement solutions to improve efficiency and service.
• Lead by example by actively participating in retail operations and assisting wherever needed.
• Maintain effective communication with management and other departments to support overall farm operations.

• Create a welcoming, friendly, and engaging shopping experience for all guests.
• Assist guests with product selections, purchases, questions, and general farm information.
• Resolve guest concerns professionally and efficiently while maintaining company service standards.
• Promote retail merchandise through product knowledge, guest engagement, and appropriate sales techniques.
• Maintain a positive, professional attitude during high-volume weekends, festivals, and special events.
• Ensure retail areas consistently reflect the quality and atmosphere of Amber Brooke Farms.

• Oversee daily point-of-sale activities and ensure accurate processing of sales transactions.
• Train and support team members in register operations, payment processing, and cash-handling procedures.
• Assist with register reconciliation, opening and closing procedures, and financial accountability.
• Monitor transactions and inventory movement to help minimize errors, discrepancies, and merchandise loss.
• Identify sales opportunities and communicate product demand and customer preferences to management.
• Ensure registers, supplies, and retail stations are prepared for daily operations.

• Coordinate the receiving, unloading, organizing, stocking, and replenishment of retail merchandise.
• Monitor inventory levels and communicate replenishment needs to management.
• Assist with inventory counts, recordkeeping, and investigation of discrepancies.
• Maintain attractive, organized, and properly priced merchandise displays.
• Support seasonal merchandising changes, promotional displays, and special event retail needs.
• Ensure storage areas, stockrooms, and merchandise handling spaces remain clean, organized, and accessible.
• Safely move, transport, and organize merchandise and supplies using appropriate equipment and…