Enterprise Account Manager

This range is provided by Job Squad Staffing Florida. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$80,000.00/yr - $/yr

Commission

Direct message the job poster from Job Squad Staffing Florida

A printing company in Hiahleah, FL is looking for an Enterprise Account Manager to join their growing team. This is a Direct Hire position offering a salary range of $80k-$100k plus commission and a generous benefits package.

• The Account Manager supports the Enterprise Sales team by delivering an exceptional client service experience that fosters long-term, profitable relationships. This role acts as a liaison between the Client, Sales, and Client Services teams, ensuring that client requirements are clearly communicated and executed in alignment with company policies and procedures.
• Support Enterprise Sales Executives with sales, production, and service needs for key and target accounts.
• Identify and coordinate opportunities for sales growth across all product domains, including Wide Format, Promotional Products, Storefront, and Mail.
• Collaborate with Domain Experts and Strategic Sales Executives to grow target client accounts.
• Serve as the primary point of contact for client projects, including pricing, support, and issue resolution.
• Understand and manage workflow, reporting, and service level agreements for ongoing enterprise programs.
• Recommend and implement process improvements to enhance client experience and production efficiency.
• Attend and support client meetings; prepare presentation materials, document meeting minutes, and track follow-up actions.
• Provide coverage for Enterprise Sales Executives during their absence.
• Coordinate closely with Sales and Client Service Representatives (CSRs) throughout the job order process, including schedule approvals, production notes, sample handling, delivery logistics, mailing instructions, press checks, and mock-up requests.
• Help maintain the eCRM system, ensuring accurate and up-to-date client information.
• Schedule and lead pre-production meetings with internal stakeholders as needed.
• Ensure effective communication with CSRs to guarantee timely and accurate delivery of production orders.
• Assist with estimate requests and prepare detailed production quotes (RFQs) and project timelines.
• Strengthen client relationships by responding promptly to inquiries, resolving issues, and ensuring consistent communication.
• Support Sales with problem-solving, billing discrepancies, and production-related challenges.
• Host clients for press checks and other on-site visits as required.
• Maintain organized and accessible client records and communications.
• Manage multiple projects in a fast-paced, deadline-driven environment; prioritize tasks effectively.
• Clearly articulate instructions both verbally and in writing.
• Participate in team collaboration, provide cross-training and backup support to enhance overall efficiency and service quality.
• Negotiate production timelines and ensure timely communication of any changes.
• Education & Experience:
• Associate degree preferred or equivalent industry experience.
• Minimum of 5 years’ experience in a related field, preferably within print, promotional, or production environments.
• Knowledge & Skills:
• Foundational knowledge of printing, mailing, bindery, wide format, promotional products, and storefront operations.
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and relationship management skills; ability to anticipate client needs.
• Proficient in interpreting instructions in various formats (written, verbal, visual, or scheduled).
• Highly organized, self-motivated, and capable of working independently.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Industries Printing Services

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Medical insurance

Vision insurance

401(k)

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