Field Service Technician

Job Title:

Field Service Technician

Job Description

The Field Service Technician serves as the on-site technical expert for high-value residential and commercial installations, trade show builds, and other strategic client engagements. This role combines hands-on installation craftsmanship with general contractor-level field expertise and clear communication of complex technical information to a wide range of stakeholders, including general contractors, architects, engineers, homeowners, hospitality operators, and designers. The technician works independently, coordinates local labor crews when needed, and consistently delivers a professional, white-glove customer experience.

This position is based in Miami, Florida, with extensive travel throughout the United States and internationally.

Responsibilities

+ Serve as the lead on-site technician for high-value product installations, trade show builds, and strategic client projects across the United States and internationally as needed.

+ Act as the primary liaison between the company, customers, general contractors, architects, engineers, and design teams during installation projects.

+ Translate technical specifications and installation requirements into clear, actionable guidance for both technical and non-technical stakeholders.

+ Deliver a white-glove customer experience by maintaining a high level of precision, professionalism, and attention to detail at all times.

+ Independently diagnose and resolve installation challenges related to structural, mechanical, electrical, motorized, or site-specific conditions.

+ Recruit, coordinate, and lead local labor crews or subcontractors when additional support is required for larger or time-sensitive projects.

+ Review architectural drawings, site plans, product specifications, and installation requirements to identify potential challenges and plan project logistics.

+ Conduct pre-installation site assessments to verify conditions and requirements, and perform post-installation quality inspections to ensure proper performance and finish.

+ Document completed work thoroughly through photographs, detailed field reports, and customer sign-off procedures.

+ Provide remote technical support and troubleshooting assistance to customers, dealers, and internal teams via phone or video communication.

+ Maintain, organize, and transport tools, hardware, installation equipment, and parts inventory to and from job sites.

+ Support trade shows and industry events by overseeing the installation, setup, and breakdown of booths and product displays within tight timelines.

+ Partner closely with Customer Service, Sales, Engineering, and Product teams to communicate field feedback regarding product performance, installation feasibility, and opportunities for design improvement.

+ Follow all applicable safety protocols and jobsite compliance requirements, including ladder, lift, rigging, and OSHA standards.

+ Perform hands-on electrical, mechanical, troubleshooting, repair, and service tasks associated with installations and field work.

+ Apply construction knowledge and blueprint reading skills to plan and execute installations and preventive maintenance activities.

Essential Skills

+ At least five years of hands-on field installation experience, preferably within general contracting, architectural products, outdoor living products, marine environments, luxury construction, or custom millwork.

+ Experience working as a general contractor or alongside general contractors on complex, high-value installation projects.

+ Strong ability to communicate technical information clearly and professionally to skilled tradespeople, homeowners, executives, and other non-technical stakeholders.

+ Strong mechanical aptitude with the ability to read blueprints, structural drawings, site plans, and technical specifications.

+ Demonstrated experience coordinating or leading small crews and subcontracted labor, including on short notice.

+ Proven troubleshooting and problem-solving abilities with sound judgment to make independent decisions under time pressure and changing site conditions.

+ Fluent written and verbal English communication skills.

+ Proficiency with electrical work, mechanical systems, troubleshooting, and repair in a field service context.

+ Proficiency with hand tools, power tools, rigging equipment, and mobile technology used for field reporting and documentation.

+ Valid drivers license with a clean driving record.

+ Ability to obtain and maintain a valid passport and…