Safe Haven Residential Supervisor

Summary Safe Haven Facility: 20‑bed, non‑congregate, adult, co‑ed residential program operating 24/7/365 for Veterans experiencing homelessness and mental illness.

Description:

Oversees the daily operation of the assigned Safe Haven residential facility, ensuring staff deliver high‑quality, trauma‑informed services that support Veterans transitioning from homelessness, street outreach, emergency shelter, or treatment discharge. Ensures compliance with HUD Safe Haven requirements, Pinellas County Continuum of Care (CoC) standards, and Veterans Administration (VA) contract expectations. Maintains accurate records, charts, reports, and documentation as required by regulation, policy, and procedure.

Participates in daily operations and provides direct support to residents as needed.

The program’s goal is to stabilize Veterans’ physical and mental health, connect them to eligible benefits, support development of Activities of Daily Living (ADLs), and prepare them for permanent housing—such as HUD‑VASH, Permanent Supportive Housing, or other housing opportunities—within approximately 6–12 months.

Duties (Functions):

Primary (Essential):

Staff Leadership & Supervision Meets regularly with assigned staff, providing guidance, training, coaching, and performance feedback.

Initiates disciplinary action when indicated and completes Performance Appraisals.

Interviews prospective applicants and makes hiring recommendations to the Homeless & Veteran Program Administrator and Director of Community Services.

Ensures staff consistently apply Trauma‑Informed Care principles, emphasizing safety, trust, empowerment, collaboration, and cultural humility.

Medication & Health Coordination Oversees medication management processes, ensuring proper documentation and communication with medical personnel, including physicians, nurses, and Resource Coordinators.

Coordinates with the Licensed Practical Nurse to ensure compliance with medication protocols and resident health needs.

Supports stabilization of residents’ physical and mental health through coordination with VA providers, community partners, and internal staff.

Scheduling, Communication & Facility Operations Prepares and maintains staff schedules to ensure adequate coverage 24/7/365.Maintains ongoing verbal and written communication with facility staff and other departments to ensure safe, effective operation.

Ensures the facility remains in safe operating condition and compliant with RTF, CARF, HUD, VA, and CoC standards.

Takes prompt action to correct unsafe or non‑compliant conditions.

Documentation, Compliance & Quality Assurance Reviews resident charts to ensure compliance with HUD, Medicaid, VA, RTF regulations, and CoC documentation requirements.

Ensures all homeless verification documentation required by HUD is obtained prior to admission.

Attends meetings, staffings, conferences, and reviews as scheduled or requested.

Monitors monthly facility budget, orders supplies, submits maintenance requests, and ensures accurate census reporting.

Resident Services & Program Delivery Oversees intake, transfer, and discharge processes, ensuring proper procedures and documentation.

Conducts evaluations and assessments of residents and coordinates care with internal and external providers.

Provides one‑on‑one and group counseling sessions, documenting services according to policy.

Assists residents with ADL skill development (cooking, cleaning, hygiene, personal affairs management) when needed.

Arranges or provides transportation for residents.

Assists staff and residents with housekeeping activities.

Responds quickly to crisis situations using appropriate verbal and/or physical intervention techniques.

Ensures all services are delivered through a trauma‑informed, Veteran‑centered,…