IDD Case Manager - Bilingual

The IDD Housing Case Manager integrates intake, case management, housing navigation, and payment processing to support adults and children with intellectual and developmental disabilities (IDD) and their families in achieving housing stability after experiencing homelessness. Grounded in principles of disability justice and self-determination, this role serves as a central point of contact for clients, partnering with them as experts in their own lives to provide assessments, referrals, and direct assistance.

Responsibilities include processing payments on behalf of clients, guiding them through resource navigation, and delivering trauma-informed, person-centered case management services that center dignity, choice, and autonomy.

Full-time

The IDD Housing Case Manager integrates intake, case management, housing navigation, and payment processing to support adults and children with intellectual and developmental disabilities (IDD) and their families in achieving housing stability after experiencing homelessness. Grounded in principles of disability justice and self-determination, this role serves as a central point of contact for clients, partnering with them as experts in their own lives to provide assessments, referrals, and direct assistance.

Responsibilities include processing payments on behalf of clients, guiding them through resource navigation, and delivering trauma-informed, person-centered case management services that center dignity, choice, and autonomy.

This is a full-time, permanent position, requiring up to 37.5 hours per week.

JFS offers competitive pay and benefits, including medical, dental, vision, health savings account, flexible spending account, Legal/, supplemental insurances, agency-paid Life/LTD, Employee Assistance Programs, 401(k), 15 paid holidays, 8 hours of volunteer hours to use in different programs at JFS, and a generous leave program.

• Practices solidarity with the disability community by promoting self-advocacy, respecting informed choice, challenging ableist barriers within systems, and amplifying client voice in housing and service planning decisions.
• Provides housing-focused stabilization case management to help clients secure permanent housing and maintain housing stability
• Partnering with clients on goal setting and acquiring vital documents
• Conducts client intake and eligibility assessments
• Supporting clients to navigate and self-advocate through disability determinations and enrolling in Medicaid SLS waiver and Home and Community-Based Services.
• Works with IDD Housing Navigator to help clients access affordable housing options, mediating with landlords, host home providers, and residential agencies, and applying for housing voucher programs.
• Works with IDD Housing Navigator to assist clients with rental assistance, lease-up processes, and tenant/landlord mediation.
• Connects clients with long-term services and support, including food access, transportation, benefits counseling, employment, recreational, and health services
• Providing crisis intervention case management that addresses basic needs and leads to stabilization
• Connecting clients with employment opportunities and/or income pathways like SSI/SSDI applications.
• Develops, implements, monitors, and modifies service plans with clients.
• Ensure clients remain responsive to client-identified goals and priorities throughout program participation.
• Develops exit plans and guides clients to transition successfully from the program.
• Provides crisis intervention, and supportive services to assist clients in reaching housing stability goals.
• Inputs client information into databases as required.
• Collaborates with other case managers, doctors, organizations, caregivers, family members, etc. to develop creative solutions to complex problems for participants.
• Models respectful, anti-ableist, and dignified interactions with clients, promoting autonomy, trust, and equitable relationships across each client’s support network.
• Requests financial approval for services of the program based on assessment of need and availability of resources.
• Maintains accurate case records in required CRMs; documents client contacts and progress to ensure accountability.
• Allows new staff and interns to shadow and to sit in with client appointments.
• Works to ensure proper completion of paperwork and adherence to grant…