Manager, and Data Operations

Vocate is a non‑profit higher education and workforce solutions provider dedicated to closing the nation's talent gaps in critical industries such as healthcare. Through its entities including Ultimate Medical Academy, American Institute, Nasium Training and Global Education Group, Vocate serves more than 20,000 adult learners nationwide, primarily in under-resourced populations. Backed by more than 130 years of combined experience in higher learning across its institutions, Vocate delivers accessible, career-aligned programs enhanced by employer partnerships and comprehensive student support services.

As a full‑time team member, you will have access to the following benefits:

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
• Pet Insurance
• Identity Theft Protection

The Manager, Applications & Data Operations leads and supports the day‑to‑day delivery, reliability, and continuous improvement of software development, integrations, database administration, data engineering, and data operations. This is a hands‑on, technical, people‑management role responsible for coaching and developing a team of 8–10 software engineers, DBAs, and data engineers while providing practical technical guidance across applications, databases, data platforms, integrations, orchestration, and production support.

The Manager ensures solutions and services are secure, reliable, scalable, supportable, and delivered with strong quality in a collaborative, lean, cost‑conscious shared‑services environment.

• People Leadership and Team Development: Directly manage, coach, and develop 8–10 software engineers, DBAs, and data engineers; set clear expectations, establish accountability, provide regular feedback, and support hiring, onboarding, performance management, and professional growth.
• Hands‑On Technical Leadership: Provide practical technical guidance, review designs and implementations, troubleshoot complex issues, and serve as a technical escalation point across software development, database administration, and data engineering. Maintain the ability to contribute directly to technical work when needed.
• Software Engineering and Integration: Oversee support of cloud‑native applications, APIs, SaaS integrations, orchestration workflows, CI/CD, and related services, ensuring solutions are maintainable, secure, testable, observable, and supportable.
• Data and Database Operations: Manage day‑to‑day operations of databases and data platforms, including performance, availability, backup and recovery, monitoring, incident response, change management, production support, capacity, and operational resilience.
• Delivery and Quality: Work with business analysts, architecture, quality assurance, governance, security, and delivery teams to translate business needs into practical solutions and ensure work meets expectations for scope, quality, functionality, timeliness, security, supportability, and cost.
• Technical Problem Solving: Investigate complex application, database, integration, pipeline, and data issues; coordinate root‑cause analysis and corrective actions; and remove blockers affecting delivery or operational stability.
• Platform Improvement: Identify and implement…