Client Service Specialist
Listed on 2025-11-16
-
Customer Service/HelpDesk
Bank Customer Service -
Finance & Banking
Bank Customer Service
Description
POSITION SUMMARY:
The Client Service Specialist is a customer-focused role, dedicated and vital to the success of Park State Bank. In this role, you will serve as a trusted advisor to our customers, helping them with various banking needs, such as account management, financial guidance, and product inquiries. The ideal candidate will have a strong understanding of banking products, excellent communication skills, and a commitment to delivering impactful and outstanding customer service.
Key Responsibilities:Provide exceptional and personalized service to every client, ensuring their banking needs are met with care and attention. Anticipate and proactively address client needs by offering tailored solutions and recommendations. Be readily available to clients, whether in person, over the phone, or via email, to promptly assist with inquiries or concerns.
Engage with clients to understand their financial needs and goals, providing personalized solutions and recommendations.
Demonstrate a genuine passion for providing exceptional customer service and a commitment to ensuring client satisfaction in every interaction.
Assist clients with account openings, closures, updates, and general inquiries, ensuring accuracy and compliance with bank policies.
Maintain a deep understanding of the bank's products and services to educate customers and recommend appropriate solutions for each Client’s needs individually.
Handle client transactions, including deposits, withdrawals, and fund transfers, accurately and efficiently.
Offer basic financial advice, such as budgeting tips and savings strategies, to help clients achieve their financial objectives.
Identify opportunities to promote and cross-sell bank products and services to meet client’s needs.
Ensure strict adherence to all banking regulations, policies, and procedures in every client interaction.
Build and maintain strong client relationships, addressing inquiries and concerns with professionalism and care.
Adapt to changing priorities and work effectively in a fast-paced retail environment.
Maintain accurate records of client interactions, transactions, and account updates.
Uphold a high standard of service quality, contributing to the overall success of the bank's client service initiatives.
ACCOUNTABILITIES :
- Other duties as may be assigned.
- Balances efficiently and accurately
- Maintains confidentiality of client account information
- Follows established policies and procedures in responding to inquiries and requests
- Willingly participates in bank training
- In compliance with all regulations related to job duties
- Effectiveness of communications and development of good working relationships with co-workers and clients
Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. Willingness to travel to other branches is essential.
May, on occasion, have to work longer hours than scheduled.
Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank’s vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost‑saving solutions. Will have access to and knowledge of all employees’ accounts, customer information, and the bank’s finances, so the ability to keep information confidential is extremely important.
The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).