Inside Sales Manager

The Inside Sales Manager (Customer Service Manager) position is responsible for component sales for the H-E Parts Dom-Ex group.

This position draws upon internal and external resources to assess price, cost, technical offering, supply chain and delivery considerations to offer company products that meet customer requirements and turn opportunities into profitable revenue.

This position works with management, Pricing and Inventory Specialists to assure that our inside sales team quotes competitive.

This position works with our customer service team in interfacing and following-up quotations and orders with customers.

• Achieve inside sales and service objectives by supporting the CSR team in proactively communicating with customers, soliciting new business, responding and following up on inquiries for company products, and working with internal and external departments to exploit new business and satisfy customer orders.
• Work with the inside and external sales teams to capture competitive information and coordinate the use of this data with internal departments to help ensure that competitive prices, margins and deliveries are maintained.
• Pricing specialist in charge of assisting with pricing in the following areas; contract, intercompany, end-user and specialty
• Interact with Procurement and Operations on a daily basis.
• Demonstrates a desire to progress in the company by taking initiative and assuming additional responsibilities and dependability
• Travel as required
• Conduct all activities in a safe manner, utilizing PPE and adhering to company policy and alerting others regarding potential concerns.
• Conduct outbound communications with global customers upselling H-E Parts International product offering and educating customers on product value and functionality.
• Has direct sales responsibilities related to larger component sales opportunities.
• Responsible for establishing component pricing on all parts and components sold and or sourced.
• Works closely with inventory and service groups to establish a coordinated flow and priorities through the service and warehouse areas.
• Works with other H-E global divisions to supply needed core components for their internal needs and their local customer requests.
• Travels to mining regions promoting Dom-Ex product through H-E groups and directly to mining operations.
• Implement promotions of inventory buys to keep H-E groups and customers aware of recent inventory purchases.
• Works closely with General Manager on equipment and component acquisitions to satisfy our inventory needs.
• Other duties/special projects as assigned.

This Position requires daily decision making that impacts all departments.

Position requires collaboration with department managers and current/potential customers.

• 4-year Degree or Commensurate Experience preferred
• 2-5 years’ sales experience within the industry preferred.
• Technical understanding of the product and components.
• Excellent written, verbal, and interpersonal communication skills
• Ability to maintain accurate and detailed records
• Must have intermediate/advanced computer skills in MS Office Suite (
  * MS Word, Excel, Access, Outlook, PowerPoint), and Internet.
• Experience in marketing through utilization of various strategies.

Preferred qualifications:

• Communicate effectively, both orally and in writing, with customers, co-workers, and various business contacts in a courteous and professional manner including the use of effective conflict resolution.
• Work independently and be a team player within the department and the organization.
• Exhibit exceptional organizational skills and be a problem solver.
• Work completely and accurately under time constraints and deadlines.
• Work in a fast-paced environment and prioritize multiple work assignments

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Buyer Planner. Reasonable accommodation can be made to enable people with disabilities to perform the essential functions of the job described. While performing the responsibilities of the Buyer Planner, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard.

The employee is moving throughout the office and reaches with arms and hands. Vision abilities…