Public Utilities Technician

For doers and makers seeking a well‑rounded community, Hickory is a bridge between Asheville and Charlotte at the foot of the Blue Ridge Mountains along Interstate 40, where a collective spirit of craftsmanship strengthens any endeavor with detail, artistry and quality.

Hickory, North Carolina, is a three‑time All‑America City on the Catawba River approximately one hour east of Asheville and one hour north of Charlotte. More than 45,000 residents call Hickory their home and Hickory is the hub of a 365,000‑population metropolitan area. Hickory has outstanding school systems, recreation facilities, libraries, golf courses, theaters, art museums, and gorgeous parks. Beautiful Lake Hickory is over 4,000 acres and has many public access areas.

Please check out for a virtual, interactive tour of the area, and for a web portal all about Hickory and Life. Well Crafted.

Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, genetics, or the presence of a non‑job‑related medical condition or disability. U.S. Law requires all applicants to furnish proof of identity and right to work in the U.S.

All offers of employment are contingent on the successful completion of a post‑offer drug screen and criminal background check. Must possess a high school diploma or equivalent and a valid NC Class C driver’s license.

This position is responsible for providing administrative and technical support to the division.

Receives calls from internal and external customers; provides assistance; refer calls to appropriate personnel or department.

Assist Residents with issues and concerns.

Assist with compilation and production of Monthly Reports for Public Utilities Administration.

Compilation and production of Monthly report tracking Water Balance for System by route, service area and system.

Assist Meter Reader Crew Leader with daily meter reader activities and reports.

Processes and schedules locates through NC811 system. Assist with daily work orders for Public Utilities.

Oversee tap card functions for department. General clerical duties.

Logs all water and sewer applications for new taps or new services by developers, contractors, or the general public.

Creates daily work orders; codes daily work orders.

Performs other related duties as assigned.

Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.

Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Knowledge of department policies and procedures.

Knowledge of modern office practices and procedures.

Skill in organizing and prioritizing work.

Skill in operating such office equipment as a computer, copier, and calculator.

Skill in oral and written communication.

Advanced skills in office software such as Microsoft Word and Microsoft Excel.

PHYSICAL DEMANDS:
The work is typically performed while sitting at a desk or while intermittently sitting, standing, walking, or stooping. The employee occasionally lifts light objects and must be able to distinguish between shades of color.

WORK ENVIRONMENT:
The work is typically performed in an office.

GUIDELINES:
Guidelines include supervisory instructions and city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY:
The work consists of related administrative and technical duties. Frequent interruptions contribute to the complexity of the work.

SCOPE AND EFFECT:
The purpose of this position is to provide administrative support for the division. Successful performance helps ensure efficient division operations.

PERSONAL CONTACTS:
Contacts are typically with co‑workers, other city employees, developers, contractors, engineers, vendors, attorneys, and the general public.

PURPOSE OF CONTACTS:
Contacts are typically to give and exchange information and provide services.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:
None