Care Connections Processing Assistant; Temporary-Hickory, NC

Care Connections Processing Assistant (Temporary) – Hickory, NC

Position is temporary, not eligible for benefits, and will last up to 6 months, working up to 29 hours per week.

Office

Location:

Scheduled work hours will fall between 8 a.m. – 5 p.m. (based on department needs) in the Partners’ Hickory, NC office.

Projected Hiring Range:
Depending on experience.

Closing Date:
Open Until Filled.

The primary purpose of this position is to provide administrative and procedural support to Care Management staff. This employee serves as a valuable member of the team, coordinating a full range of support activities necessary for effective management of the department and waiver compliance. The employee must demonstrate flexibility, adaptability, and a commitment to process improvement. The role is critical for ensuring accountability and operating autonomously with minimal daily instruction.

• Screening/routing mail.
• Facilitating the flow of work through the assigned teams and departments.
• Multi-tasking effectively and utilizing organizational knowledge to ensure workload completion consistent with established objectives.
• Taking meeting minutes for internal and/or external meetings.
• Greets and assists visitors, assessing information given and responding with proper information.
• Collaborates and coordinates efforts with other employees to ensure consistent implementation of program practices; informs supervisor if issues cannot be resolved directly.
• Appropriately directs questions/concerns and promotes a positive work environment.
• Other duties as assigned.

• Thoroughly and accurately enters and maintains data in all applicable systems and/or databases following established practices.
• Ensures processes and protocols are followed consistently and shares opportunities for streamlining with supervisor.
• Ensures timely and well-documented data sharing to support waiver compliance and strong customer service.
• Assists in the design of reports for internal and external recipients.

Other related projects and duties as assigned.

• Demonstrated knowledge of established practices/processes and ability to apply knowledge to resolve problems and inquiries.
• Ability to coordinate a variety of resources when gathering information.
• Ability to analyze and interpret program policy, procedures, or protocols and resolve problems and questions.
• Effective oral and written communication skills.
• Judgment and the ability to make prompt independent decisions based on relevant facts and established processes.
• Positive, solution-focused approach to problem solving.
• Ability to organize workflow and coordinate activities.
• Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.) is required.
• Ability to recognize sensitive or unusual situations that should be referred to another team member or supervisor.
• Ability to manage and uphold integrity and confidentiality of sensitive data.

High school graduate or equivalent and 1 year of administrative support experience. NC residence required.

Associate degree in business or office administration, with at least 2 years administrative experience in a healthcare or human services environment.

None.

Salary: $39,000.00 – $49,400.00.