Administrative Specialist

Job Location:

Hickory, NC 28601;
Salary Range: $19.00 - $21.00 Hourly;

Position Summary:

The Admin Specialist is vital for ensuring smooth operations and excellent customer service. The representative will provide product and service information, process payments, and efficiently resolve customer issues, all while upholding Bumgarner Oil's core values. The goal is to maintain high service standards, promptly address inquiries, and ensure customer satisfaction.

• Customer Support:
  • Handle incoming customer inquiries and provide information about products and services
  • Send necessary information to the sales team for new/potential customers
  • Resolve customer issues and complaints in a timely and professional manner.
  • Set up new accounts
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Process customer payments
• Administrative Support:
  • Assist in daily administrative tasks such as data entry, filing, and record-keeping
  • Prepare and modify documents including correspondence, reports, drafts, memos, and emails
  • Coordinate schedules, appointments, and meetings as needed
  • Call to collect past due accounts
  • Manage band deposit
  • Manage cash drawer
• Order Processing:
  • Process customer orders accurately and efficiently
  • Coordinate with other departments to ensure timely delivery of orders
  • Follow up with customers to ensure satisfaction with their purchases
• Inventory Management:
  • Input BOL’s and invoices
  • Monitor and maintain inventory levels
  • Assist in conducting regular inventory audits and reconciliations
• Communication and
  
  Collaboration:
  • Liaise with other departments to ensure smooth operations and customer satisfaction.
  • Collaborate with the management to identify and implement improvements in service delivery.
• Other Duties-
  • Maintain a clean, organized, and professional office environment that reflects the standards of our business by regularly dusting, cleaning surfaces, cleaning floors, and ensuring that all areas are free of dirt and clutter
  • Travel to other surrounding offices as needed.
  • Other related duties as given by management

• Proven experience in customer service and administrative support roles.
• Excellent communication skills, both written and verbal.
• Strong organizational and time management skills.
• Proficiency in MS Office (Word, Excel, Outlook) and other relevant software.
• Ability to multitask and work effectively in a fast-paced environment.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred
• Attention to detail and problem-solving skills.
• Customer payment processing experience

• Experience in the oil and gas industry or related field.
• Familiarity with ADD system or similar software.
• Associate’s degree or higher in Business Administration or a related field.

• Office Environment:
  • Most work is conducted in a standard office setting, which may involve sitting for extended periods at a desk or workstation.
• Computer Proficiency:
  • Regular use of computers, including typing, data entry, and navigating accounting software. Workers should be comfortable using a mouse and keyboard for long hours.
• Communication:
  • Ability to engage in verbal communication through phone calls and meetings. Clear enunciation and hearing ability are necessary for effective communication with clients and team members.
• Document Handling:
  • Occasionally lift, carry, or organize physical documents or files, which may involve bending, reaching, or using filing cabinets.