Patient Access Representative, Senior

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The Patient Access Representative, Team Lead is responsible for providing feedback on daily scheduling, pre‑registration and registration processes and staffing issues to the Patient Access Manager. Provide assistance to staff‑level employees as necessary to ensure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, QA process, and other duties assigned.

Frye Regional Medical Center, located in the beautiful foothills of North Carolina, is a 355‑bed acute care hospital, 81‑bed Behavioral Health facility, and more than 70 primary and specialty care providers.

• Assist manager in creating staff schedules and ensure adequate coverage
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations
• Promote and demonstrate excellent customer service
• Maintain QA statistics (including patient wait times, etc.) and report results to manager
• Oversee the daily activities of the scheduling, pre‑registration, and registration areas to ensure department standards are met
• Assist manager in educating registration staff of any changes pertinent to their roles

Demonstrates ability to organize, perform and track multiple tasks accurately in short time frames; ability to work quickly and accurately in a fast‑paced environment while managing multiple demands; ability to work both independently and collaboratively as a team player; adaptability, analytical and problem‑solving ability and attention to detail; basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

• Medical, Dental, and Vision plans chosen from a variety of competitive options
• HSA
• 401(k) retirement plan contributions
• Generous Paid Time Off
• Accident & Critical Illness Insurance
• Prescription Assistance with Optum Rx
• Income protection programs: life insurance, short/long‑term disability, identity theft protection
• Employee Assistance program at no cost to provide emotional, legal, financial, and daily life support 24/7
• Free travel and entertainment discount program

Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our 355‑bed acute care facility offers a broad array of inpatient and outpatient care. We are dedicated to providing patients with a full range of services to meet the healthcare needs of our community.

• High school diploma or equivalent (required)
• Associate’s degree in Business, Finance, Health Information Management, or related field (preferred)

We are an equal opportunity and affirmative action employer and seek diversity in candidates for employment:
Minority, Female, Disabled, Protected Veteran.

Mid‑Senior Level

Full‑time

Health Care Provider