Patient Services Representative

Patient Services Representative

Frye Regional Medical Center

Facilitates the patient referral process and obtains appropriate pre‑certifications as requested by the provider(s). Responsible for greeting patients; check‑in, check‑out, scheduling and managing telephones and messages. Collects and posts co‑pays, deductibles and past‑due patient balances at the time of service.

• High school diploma or equivalent
• Critical thinking skills, decisive judgment and ability to work with minimal supervision
• Ability to work in a stressful environment and take appropriate action
• BLS certification from the American Heart Association (AHA) or American Red Cross (ARC) – preferred
• Minimum 2 years of medical office experience – preferred
• Experience with medical referrals – preferred

• Processes all insurance referrals and/or pre‑certifications.
• Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any other facilities the provider recommends for patient care.
• Serves as a referral resource for patients, clinical and front‑office personnel when patients call or are present within the office.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Greets visitors and communicates with patients and providers.
• Checks patients in and completes the intake process to include insurance verification and updating demographic information.
• Collects appropriate co‑pays and communicates any financial liability to the patient.
• Organizes and sets up appointments for some providers as needed.
• Follows up on special function needs.

• Performs electronic chart pre‑load process and scans documents to the patient electronic chart.
• Performs administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry.

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