Patient Coordinator

Overview

Are you looking to make a difference in healthcare? Look no further! Med Quest Imaging, a trusted partner of Novant Health, is seeking dynamic individuals to join our team. We’re a premier manager of outpatient diagnostic imaging facilities, dedicated to our team members  growth and development.

Facility:
Ortho Carolina Hickory

Location:

214 18th Street SE Hickory

Position Type:
Full-Time

Work Schedule Details:
Tuesday, Wednesday, Thursday 7am-7pm

• Serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf
• Welcome all patients and their family members into the imaging center
• Ensure patients and visitors feel comfortable and anticipate their needs
• Check patients in, answer the telephone, route calls to the appropriate party
• Schedule patient appointments
• Collect balances from patients’ financial responsibility at the time of service
• Perform other front office/desk duties as necessary

Education

• High School Diploma or equivalent

Prior Experience

• 0 - 2+ years of experience in a customer support role or hospitality field

Special Qualifications

• Strong customer service background and focus
• Professional written and verbal communication skills
• Working knowledge and ability to perform accurately and efficiently on a computer
• Demonstrated ability to multi-task
• Ability to work in a fast-paced environment

Preferred Skills/Experience

• Experience working in a physician practice or other medical services office
• Knowledge of medical terminology
• Prior patient collections experience in a medical setting
• Medical records experience
• Bachelor’s Degree

Founded in 1996, Med Quest is one of the most experienced outpatient imaging providers in the United States. The company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor health conditions. Med Quest offers mammography, MRI, CT, ultrasound, and X-ray, and uses proprietary systems and processes to optimize center operations, control costs, and deliver a positive patient experience.

Patients, referring physicians, and healthcare systems count on Med Quest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit