Patient Services Associate

Carolina Oncology Specialists has been providing compassionate, patient-centered care since 1983, delivering high-quality oncology and hematology services tailored to each individual's needs. Patients benefit from the convenience of receiving chemotherapy treatments in our clinics, along with expert diagnosis, treatment, and management of a wide range of blood disorders.

Why Join Us?

We are seeking talented, compassionate, and highly motivated individuals who are passionate about making a difference. At Carolina Oncology Specialists, you'll have the opportunity to support the meaningful work of community oncology while helping provide exceptional care and hope to the patients and families we serve. Join a team dedicated to clinical excellence, collaboration, and improving lives every day.

Job Description:

Position Name:
Patient Services Associate

Reports to:

Scheduling Manager/SupervisorFLSA Status:
Non Exempt Department:
Patient Services

Location:

Hickory, NC Position Summary The Scheduling Assistant / Front Desk Attendant serves as the first point of contact for patients and visitors at Carolina Oncology Specialists. This role is responsible for delivering exceptional customer service while coordinating patient scheduling, managing front desk operations, and supporting clinical and administrative teams. The ideal candidate is highly organized, compassionate, and able to work efficiently in a fast-paced medical environment.

Key Responsibilities Front Desk Operations Greet and check in patients in a professional, courteous, and empathetic manner

Verify patient demographics, insurance information, and required documentation

Maintain a clean, organized, and welcoming reception area Manage patient check-in/check-out processes

Collect and post co-pays and patient responsibility as required

Enter patient insurance policies and perform real-time eligibility in the Practice Management System when appropriate

Scheduling Coordination Schedule, reschedule, and confirm patient appointments in accordance with provider availability

Coordinate multi-appointment visits (e.g., labs, imaging, provider consults)
Ensure accurate entry of appointments into the scheduling system

Communicate appointment details clearly with patients and caregivers

Contact patients regarding appointment reminders and changes

Administrative Support Maintain and update patient records in the electronic medical record (EMR) system

Scan, file, and manage patient documentation efficiently

Assist with insurance verification and referral tracking as needed

Collaborate with clinical staff to ensure smooth patient flow Support front office workflows and special projects as assigned

Qualifications

Education & Experience High school diploma or equivalent required

Prior experience in a medical office, scheduling, or front desk role preferred

Oncology or specialty practice experience is a plus Skills & Competencies Excellent communication and interpersonal skills

Strong organizational and time management abilities

Proficiency with EMR systems and basic computer applications

Ability to multitask and work effectively in a fast-paced environment

High attention to detail and accuracy

Compassionate and patient-focused attitude

Work Environment Fast-paced outpatient oncology practice

Frequent interaction with patients, families, and clinical staff

Requires sitting, standing, and use of computers for extended periods

Core Values Alignment Demonstrate empathy and respect in all patient interactions

Maintain confidentiality and adhere to HIPAA regulations

Support a collaborative, team-oriented environment

Uphold the highest standards of professionalism and integrity

Position Type Full-time

Day shift; occasional schedule flexibility may be required