Retail Store Manager

Retail Store Manager – 0473

First Cash

Pay: $18.00 – $23.50 per hour. In addition to the hourly rate, Retail Store Managers can earn a lucrative monthly bonus that contributes significantly to total yearly income.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Best working hours—most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees from the second day of employment, up to 50% of earned wages, up to 7 times per payroll cycle.
• Unlimited commission above your hourly base rate.
• Vacation: one week paid after 6 months of full‑time service; additional week after 1 year; two weeks after each subsequent anniversary (subject to state/local law).
• Sick/Personal time: 8 hours after 6 months, 16 hours each anniversary thereafter (subject to state/local law).
• Employee discounts available from day one.
• Tuition reimbursement up to $2,000 per year for full‑time employees who meet program requirements.
• Over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after 6 months of employment.
• First Cash Pet Insurance program.

We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a PLUS). A Store Manager will be accountable for the day‑to‑day operations of the store, promote a positive/productive environment, lead, coach, and develop store employees, recruit and retain top talent, and maximize financial goals while managing customer relations and satisfaction.

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise and ensuring all procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer store processes and procedures including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal‑setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to maintain value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Stay up‑to‑date on product knowledge.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be able to perform duties and tasks for extended periods (standing, stooping, walking, climbing, pulling, lifting, etc.).
• Demonstrated ability to supervise others.
• Ability to work with firearms and to become firearms certified.
• Ability to assist customers on the exterior of the building or in exterior storage areas.
• Minimum age 18 years.
• High School Diploma, GED, or equivalent experience.
• Must be able to work a flexible retail schedule including weekends and holidays.
• Store Managers will work 45+ hours a week (hours based on business needs).
• Computer literate and able to operate POS systems and common office machines.
• Multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience required.
• Independent, minimal supervision.
• Excellent work ethic and strong business sense.

Store Managers receive a commission based on the store’s monthly gross profit. Details are provided during the interview process.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity, expression, genetics, marital status, or any characteristic protected by law. First Cash provides reasonable accommodations for qualified individuals with disabilities.