Retail Associate

Retail Associate role at Ross Stores, Inc.

Ross is a leading off‑price retailer with over 2,200 stores and a strong track record of growth. Our focus is on delivering high‑quality, on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure‑hunt experience for our customers.

As Part Of Our Team, You Will Experience

• Success – a winning team that values excellence and continuous learning.
• Career growth – development opportunities that grow with the company.
• Teamwork – collaboration to solve hard problems.
• Diversity, Equality & Inclusion – celebrating differences that strengthen us.

Corporate headquarters are in Dublin, CA, with additional buying offices in New York City, Los Angeles, and Boston. Ross is a Fortune 500 company with 2023 revenues of $20.4 billion.

The Retail Associate ensures customers have a positive shopping experience. Responsibilities include greeting customers, maintaining a clean and organized store, presenting merchandise, and providing excellent customer service while adhering to all company best practices.

• Practice safe behaviors and maintain a safe shopping environment.
• Maintain a high level of awareness on the sales floor and ensure clear egress to emergency exits.
• Treat customers and associates with respect and courtesy, and recognize peers using company programs.
• Assist customers – register‑trained, answer questions, and handle transactions professionally.
• Respond promptly to customer service calls and handle issues courteously.
• Represent and support the Ross brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, disinfecting high‑touch areas).
• Maintain a professional appearance and adhere to the dress code.
• Perform daily assigned sizing and recovery per best practices.
• Expedite newly received merchandise to the sales floor, merchandising per guidelines.
• Understand Loss Prevention Awareness program and merchandise protection standards.
• Demonstrate integrity, safeguard confidential information, cash, and merchandise.
• Follow all Mark‑Out‑of‑Stock (MOS) policies.
• Follow all cash, check, charge card, refund, void, and offline procedures.
• Demonstrate urgency and maximize productivity by following store best practices.

• Manage Work Processes
• Business Acumen
• Plan, Align & Prioritize
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

• Communicate friendly, respectful, and pleasant with customers, associates, and store leadership.
• Perform basic mathematical calculations common in retail environments.

• Use all store equipment (PDTs, registers, PC).
• Stand, walk, and move around the store 100% of the working time.
• Bend at the waist, squat, kneel, climb, carry, reach, and stoop regularly.
• Push, pull, and lift more than 25 pounds occasionally.
• Use janitorial equipment, rolling racks, ladders, and other supplies.
• Assignments may require additional qualifications and skills.
• Stockroom shifts: push, pull, and lift more than 20 pounds regularly.

None

This job description is a summary of the primary duties and responsibilities of the role and is not intended to be an exhaustive listing. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities, and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state, or local laws.