Retail Store Manager

Overview

We are currently looking for the right Retail Store Manager to join our Team!

$18.00 to $23.50 per hour

In addition to the hourly rate our Retail Store Managers can earn a very lucrative monthly bonus, contributing to a major portion of a Retail Store Manager's total yearly income.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program is available to all employees on the second day of employment. Employees can withdraw up to 50% of the wages earned up to seven times in a payroll cycle.
• Ability to earn unlimited commission above your hourly base rate.
• Vacation: one week of paid vacation after six months of active, full-time service; additional vacation after one year, and increased vacation on anniversaries thereafter (adjusted for state/local requirements).
• Sick/Personal: 8 hours after 6 months; 16 hours each anniversary thereafter (years 2-5), with adjustments for state/local requirements.
• Employee discounts on the first day of active employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per year) for full-time employees who meet requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a PLUS). A Store Manager will be accountable for the day-to-day operations of the store and promoting a positive/productive environment. A Store Manager will lead, coach, and develop store employees; recruit and retain top talent; and maximize financial goals while managing Customer Relations / Customer Satisfaction.

Leading by example and promoting our company values, the Store Manager sets the tone for a customer-centric environment. The Store Manager will analyze the store's financial statements to ensure financial goals are met and adjust as necessary. The Store Manager commits to the company's asset protection program through inventory control, following policies and procedures, and securing customers' loans. The Store Manager will promote the business using internal and external marketing tools and target new customer acquisitions.

All employees work with jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

This position offers a competitive wage plus a bonus based on store performance. The successful Store Manager's actual pay will be based on factors such as work location, qualifications, and experience. This position reports to the area’s District Manager.

Note: This is a representative list of duties and is not all-inclusive; other duties may be assigned as needed.

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and addressing issues promptly.
• Monitor and assist in the training of Pawnbrokers to meet First Cash standards.
• Recruit top talent by sourcing candidates through company channels.
• Open and close the store, including counting cash drawers and merchandise, and ensure procedures protect assets.
• Ensure asset protection through inventory control, safety procedures, and securing customer loans.
• Administer store processes including inventory, loan management, merchandising, store presentation, systems, and reporting.
• Evaluate financial statements and drive profitability through communication and goal-setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to maintain value and integrity of loans.
• Complete assigned tasks and training for self-development.
• Communicate clearly with employees to convey the store’s mission and profit objectives.
• Remain up-to-date on product knowledge.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be able to…