Social Services Transportation Aide

Catawba County Social Services is seeking a dependable and compassionate individual to join our team as a Social Services Transportation Aide I. In this role, you will provide safe, reliable, and courteous transportation for Medicaid-eligible clients, ensuring they can access essential medical care both within and outside the county. You will be responsible for driving, maintaining accurate records, upholding vehicle safety standards, and representing Catawba County with professionalism and respect.

This position is ideal for someone who enjoys being on the road, has a strong sense of responsibility, and is dedicated to delivering excellent customer service to clients who depend on these vital services.

• Provide transportation services to medical appointments for Medicaid-eligible clients
• Accurate and timely recordkeeping such as day sheets, time sheets, etc.
• Drive safely and defensively, obeying all traffic laws, representing Catawba County in a professional manner
• Keep county vehicles clean and properly maintained for safety purposes

• High school diploma or GED equivalent and the demonstrated ability to perform the essential functions of the job
• A valid NC Class C Driver’s license with a safe driving record

• Ability to communicate effectively and work well with clients, office staff, and supervisor, including interacting with clients they transport
• Geographical knowledge of Catawba County and the ability to efficiently locate client residences and providers
• Strong analytical skills to manage multiple clients and adapt to schedule changes while ensuring clients arrive at their appointments on time
• Proficient computer skills to locate a client or provider address on Google Maps; access emails; complete time sheets, online training, and other reports
• Ability to work independently while demonstrating sound judgment and delivering excellent customer service
• Physical ability to assist clients in and out of vehicles as needed; this is considered Medium work; lifting up to 30 pounds occasionally to transfer wheelchairs, walkers, and other equipment, as well as the ability to push up to 175 pounds (clients in wheelchairs)