Field Service Operations Coordinator

Field Service Operations Coordinator

Join to apply for the Field Service Operations Coordinator role at Laundry Lux

$25.00/hr - $30.00/hr

You will support a nationwide network of third‑party service organizations that provide installation, service, and maintenance for Professional Laundry customers. You will help onboard and integrate service organizations, establish processes and metrics to manage the network, and collaborate with other departments to meet strategic objectives and milestones.

• Assist in developing corrective action plans based on Laundry Lux Distribution’s current service capabilities and third‑party relationships.
• Support the creation and documentation of procedures for building and managing a third‑party service network.
• Assist the VP of Operations with data gathering and input for short, medium, and long‑term strategic objectives.
• Support IT and CRM partners as they integrate service with existing and future technology.
• Evaluate opportunities to drive revenue through service.
• Coordinate and maintain service and installation coverage for all 50 states, both third‑party and in‑house technicians.
• Coordinate vendor relationships to ensure delivery of consistent support.
• Execute and implement strategies that enhance the company’s ability to deliver technical support to end users and customers.
• Develop and engage technical professionals within the team.
• Assist with monthly budget planning and review, as directed by management.
• Monitor budget spend and report discrepancies in line with company financial processes.
• Identify continuous improvement activities for a world‑class technical support network.
• Analyze procedures to recommend process improvements when necessary.
• Assist with SOPs for technical training for third‑party providers and all Laundry Lux employees.
• Maintain third‑party compliance by ensuring up‑to‑date COIs and W‑9s for all vendors.
• Assist with dispatching both third‑party and in‑house technicians.

• Demonstrated commitment to client satisfaction by proactively identifying and addressing customer needs with a positive service experience.
• Understanding of software systems that track, manage and monitor customer queries received via phone, e‑mail, web form and social media.
• Excellent verbal and written communication skills.
• Excellent time management and prioritization skills.
• Detail‑oriented and organized.

• Bachelor’s degree preferred; high school diploma or GED required.
• 2–5 years of experience in an operations role for a service department.
• Previous experience coordinating schedules, overseeing service requests and handling customer inquiries.

• Health benefits package including medical, dental & vision plans.
• Life insurance.
• 401(k) with company matching.
• Paid Time Off and Paid Holidays.
• Employee referral program.
• Mentorship program.
• Company‑sponsored training.
• Tuition reimbursement.

Excellence, Collaboration, Empowerment, Entrepreneurship, and Community.

We are an equal‑opportunity employer and we are committed to providing reasonable accommodations to individuals with disabilities in all aspects of the employment process. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Our company participates in E–Verify.

Farmingdale, NY