BA Associate Team Leader

BA Associate Team Leader

H&R Block

At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We cultivate a high‑performing, connected culture where everyone feels they belong.

Joining us as an Associate Team Leader, you’ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You’ll begin working a flexible part‑time schedule in early December and transition to a full‑time schedule from January through April.

• Experience supervising or managing people
• History of delivering outstanding customer experiences

• Support the Multi‑Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block
• Execute and hold all tax office associates accountable to Service Standards execution and client service experience, escalating to the Multi‑Unit Team Leader and District General Manager as necessary
• Serve as point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved, escalating when needed
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
• Lead daily activities to ensure that all tax office associates are scheduled and work is completed on time, with attention to quality standards, priorities, and overall goals
• Lead daily huddles and communicate essential information to office associates

• Prior experience working in customer service or a similar role
• Strong organizational skills and ability to plan and manage day‑to‑day office operations
• Customer‑centric mindset and strong communication skills
• Computer proficiency with MS Office
• Demonstrated ability to work independently with minimal supervision
• Positive attitude
• Ability to work a flexible schedule of 40 hours per week and adjust based on business needs
• High school diploma or equivalent or higher

• Employee Assistance Program with Health Advocate
• Well‑being program, Better You, to help you build healthy habits
• Neurodiversity and caregiver support available to you and your family
• Various discounts on everyday items and services
• Medical coverage, 401(k) retirement savings plan, and employee stock purchase plan (subject to eligibility requirements)
• Access to short‑term incentive plans and incentive compensation opportunities for eligible associates

At H&R Block we remain committed to building a connected culture—one in which trust, care, and connections guide how we work together. We belong together, and we are recognized worldwide on Best Companies lists. We support colleagues’ growth and provide an environment where everyone can bring their authentic selves.

$11.00 – $29.00 per hour. Local minimum wage laws apply. Pay depends on job‑related factors such as experience, education, skill, performance, and geographic location. Associates may participate in incentive and short‑term incentive plans, enroll in medical and prescription drug coverage, contribute to the H&R Block Retirement Savings Plan (401(k)), use the Employee Assistance Program, virtual fitness center programs, associate discount program, and receive business travel accident insurance.

Qualified associates may add eligible dependents to benefit plans.

• Seniority level:
  Not applicable
• Employment type:
  
  Full‑time
• Job function:
  Research, Analyst, and Information Technology
• Industry: Retail

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.