Regional Operations Manager

Job Title:

Regional Operations Manager – Residential Solar

Hicksville NY (In Office)

Full-Time

The Regional Operations Manager oversees all field operations for residential solar projects within their designated branch. This role is the primary driver of operational excellence, responsible for leading, hiring, and training high-performing teams of solar installers and service technicians.

The Manager ensures every project is completed with maximum quality and efficiency by bridging the gap between the warehouse, project management team, and the job site.

• Project & Resource Oversight:
  Coordinating with Project Management and home owners to build efficient daily schedules that prioritize the most important work and have the correct team members with the correct equipment going to complete projects in the most efficient schedule possible.
• Operational Readiness:
  Managing warehouse organization to ensure all teams depart each morning with accurate job packets, proper equipment, and an actionable plan.
• Quality Control & Documentation:
  Performing comprehensive project reviews and enforcing strict site protocols. This includes ensuring all project photos and notes are submitted in real-time before teams leave the site to allow for immediate project disposition.
• Performance Leadership:
  Driving key metrics around production volume and customer satisfaction while ensuring strict adherence to safety rules, punctuality, and workmanship standards.
• Field Team Leadership & Management
  • Be the first one in the office every morning at 5:50 am, prepare and set field teams up for success.
  • Directly supervise and mentor regional field teams, including installation crews (roofing, electrical) and service technicians (warranty repairs, system troubleshooting, maintenance).
  • Recruit, train, onboard, and performance-manage field personnel and subcontractors to maintain a high-performing, safety-conscious workforce.
  • Review and approve payroll & time tracking of all direct report field employees.
  • Track all Time off requests
    - Approve and relay to the PM team for effective scheduling.
• Daily Scheduling & Appointment Management
  • Oversee daily appointment scheduling, dispatching, and real-time status updates across all active installation and service work orders.
  • Ensure field teams update project management software/CRM (Salesforce-Field Service) daily with accurate progress notes, photos, completion status, change orders, and any issues/delays.
  • Monitor and resolve scheduling conflicts, weather-related adjustments, permitting delays, or material shortages to minimize downtime and maintain high project completion rates.
  • Actively troubleshoot and problem solve with team members on site to avoid go backs.
• Project Oversight & Review
  • Review all active residential solar projects daily to verify scope, quality, feasibility, budget adherence, and timeline progress.
  • Perform detailed project audits including site readiness, installation quality (mounting, wiring, inverter setup, panel alignment), interconnection status, and final commissioning.
  • Identify and correct deficiencies early;
  • Collaborate with project coordinators, design/engineering, permitting, and sales teams to resolve bottlenecks and ensure smooth handoffs.
• Operational Excellence & Process Improvement
  • Drive key metrics: jobs per crew per week, first-time completion rate, service ticket resolution time, safety incident rate.
  • Implement and enforce standardized field processes, quality checklists, and safety protocols.
  • Analyze operational data to identify trends, inefficiencies, or training needs; recommend and execute continuous improvement initiatives.
• Safety, Compliance & Customer Experience
  • Champion a zero-incident safety…