Director of Quality Engineering

The Director of Quality Engineering will be responsible for supporting quality engineering requirements for new product development activities, customer quality approvals, production support and continuous process improvement efforts ensuring continued certification to AS9100 Rev. D, ISO
9001:2008, applicable Federal Aviation Administration (FAA) Regulations, and Department of Defense (DOD) Regulations. This position will also function as primary liaison for various customers in order to resolve quality issues, ensure appropriate flow down of quality requirements, enable positive channels of communication, and ensure customer satisfaction, i.e. maintain an effective corrective/preventive action system for internal and external problems.

This position reports directly to the SFMS Vice President and Business Unit Manager.

KEY RESPONSIBILITIES

• Provide quality coaching to staff, peers, associates and management team, thereby enhancing their skills in efficient execution of procedures to drive improved customer satisfaction.
• Timely problem identification & resolution of production line work stoppages to support customer on time deliveries.
• Manage teams in areas of quality management/operational excellence in a high volume and diversified manufacturing environment.
• Represent Quality Engineering on new product development teams and smoothly transition new designs into production.
• Support Business Unit financial objectives through management of the Cost of Non-Conformances (Scrap/Warranty).
• Communicate with customers and government quality representatives (FAA & DCMA) on quality issues. Form positive/productive customer/FAA/DCMA relationships based on data and continual improvement.
• Perform contract reviews for new customers/products by reviewing customer purchase orders, product/quality specifications and any other documentation to ensure delivered products meets or exceeds customer expectations.
• Implement and maintain a quality management system (QMS) by flowing down customer/government quality clauses & requirements into internal procedures, i.e. a sustainable QMS that supports Business Unit objectives via ISO 9001/AS 9100 certifications.
• Review Engineering Orders and participate in new design product/design review in order to ensure quality requirements are identified and captured in appropriate documentation.
• Develop, prepare and implement Quality Program Plans for new and existing customers and products.
• Ensure FAA Designated Manufacturing Inspection Representative (DMIR) services are available at all division locations.
• Coordinate customer evaluations for reported product failures or other complaints and assist in corrective action.
• Participate in MRB activities, provide guidance with customer MRB requirements and assist in corrective action.
• Function as primary liaison for various customers in order to resolve quality issues, ensure appropriate flow down of quality requirements, enable positive channels of communication, and ensure customer satisfaction.
• Ensure FAA Designated Manufacturing Inspection Representative (DMIR) services are available at all division locations
• Coordinate customer evaluations for reported product failures or other complaints and assist in corrective action.
• Participate in MRB activities, provide guidance with customer MRB requirements and assist in corrective action.
• Coordinate internal quality audits and report status of QMS compliance to management.
• Participate on cross-functional teams to implement Operational Excellence Initiatives (6 Sigma, Continuous Flow Manufacturing, 5S, Kaizen, etc.) in any manufacturing shop.
• Provide status of internal and external corrective actions, ensure responses are adequate to prevent recurrence of nonconformance and report progress to management.
• Manage supplier assessment, qualification and performance of supplier base, which includes assessing, and qualifying new and existing suppliers through on site audits and monitoring receiving inspection performance. Manage/interact with suppliers/distributors on quality issues.
• Regular presence onsite in Reynosa MX facility
• Travel: 30%, regular travel to our Wilmington MA facility

REQUIREMENTS FOR CONSIDERATION

• Bachelor of Science Degree in Electrical or Mechanical Engineering is required
• Minimum 10-15 years’ experience as a Quality Manager in a manufacturing environment required;
  Aerospace manufacturing environment is preferred (knowledge of FAA 14
  
  CFR Part 21 and FAA 14 CFR Part 145 requirements).
• Due to contracts with the United States Government, candidate must be a US Citizen or Green card holder.
• Must have experience managing a team of direct reports; multi-site management experience and/or international management experience a plus.
• AS9100 Internal Auditing.
• Prior FAA DMIR training/certification, as well as Six Sigma and Lean Manufacturing experience are a plus.
• Proven team player who has demonstrated capabilities in the following areas: excellent communication, interpersonal skills, well developed problem-solving skills;…