Customer Sales Coordinator

Customer Sales Coordinator

Location:

SK22, New Mills

Shifts:

Monday-Friday | 9:00am-5:00pm

Salary: £25,000-£27,000 per annum (dependent on experience)

Permanent | Full-Time

We are seeking a highly organised and proactive Customer Sales Coordinator to join our team in New Mills. This is a fantastic opportunity for someone with strong administrative and customer service skills who thrives in a fast-paced environment.

You will be responsible for managing the end-to-end sales order process, ensuring orders are processed accurately and delivered on time to meet key customer service KPIs, including Case Fill and OTIF (On-Time In-Full).

As a key point of contact for customers, you will handle order and delivery queries efficiently while building strong working relationships with both internal teams and external stakeholders.

• Process customer sales orders from receipt through to final delivery
• Ensure orders meet agreed service standards and KPIs (Case Fill / OTIF)
• Act as the primary contact for order and delivery queries
• Prepare and communicate export documentation for Republic of Ireland (ROI) and Northern Ireland (NI) orders
• Proactively resolve order discrepancies and delivery issues
• Maintain and update customer data to ensure accuracy
• Collaborate with logistics, warehouse and finance teams to ensure smooth operations

• Previous experience in sales order processing, customer service or export coordination
• Strong attention to detail and accuracy
• Excellent communication and organisational skills
• Confident liaising with internal and external stakeholders
• Ability to prioritise and manage workload effectively
• Experience with export documentation (desirable but not essential)

• Supportive and collaborative working environment
• Ongoing internal and external training
• Opportunities for personal development and career progression
• A company culture focused on continuous improvement

If you are customer-focused, organised, and ready to develop your career within a growing business, we would love to hear from you.

Apply today to be considered