Shop Supervisor

Responsible to:
Shop Manager

Responsible for:
Volunteers

Location:

Chapel-en-le-Frith Lighthouse Charity Shop (Brand New Shop)

Rate of Pay: £12.71 per hour

Working Hours:

6.5 hours per week, to be worked between Monday to Saturday, 9am - 4pm

This is a brand new shop that will be opening in Chapel-en-le-Frith in due course following successful recruitment.

As Shop Supervisor you will ensure the effective day‑to‑day running of our Lighthouse shops. Maximising profit through a high standard of customer service and providing effective support of volunteers in accordance with Valley CiDS standards and policies.

• People Management:
  • Seek to promote a positive team culture throughout the shop environment, fostering a spirit of unity and belonging, whilst supporting and encouraging the skill sets of individual team members.
  • Ensure volunteers are fully equipped with the knowledge and understanding of shop operations in order to perform their roles effectively.
  • Ensure a standard of excellence in areas such as Customer Service and overall communication with staff and members of the public.
  • Take responsibility for the overall running of the shop and volunteers on designated working days.
• Sales and Profit:
  • Work with the shop manager and assistant shop manager to achieve agreed sales targets to maximise profit through effective stock management and cost control measures.
  • Support your shop manager, assistant shop manager and Retail Area Managers by showing initiative in monitoring retail competitors, exploring trends and implementing promotional campaigns to help with continuous commercial development.
• Stock Management:
  • Assist and support the shop manager in stock management within the shop, ensuring stock is sourced, sorted, processed and merchandised in an effective and timely manner.
  • Generate a high volume of stock onto the shop sales floor, applying consistent and appropriate pricing, along with Gift Aid where applicable.
  • Identify high value items for eBay and any additional ways of recognising alternative revenue streams.
  • Maintain the highest standards of display and visual merchandising throughout the shop including attractive window displays.
  • Ensure high levels of cleanliness are consistently maintained.

• Essential Criteria:
  • Previous experience in a retail/customer centric environment including the use of EPOS systems.
  • Previous experience of communicating with a diverse customer base.
  • Ability to motivate, inspire and work as a team.
  • Good standard of numeracy.
  • Good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.
  • Strong communicator with the ability to deal with customer issues and resolve problems with firmness and fairness.
  • The ability to recognise stock potential to generate income and the importance of attractive presentation.
  • Basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks.
  • Flexible and positive attitude – Expectation to cover the shop manager and other team member’s holidays & sickness.
  • Ability to use Microsoft office packages.
• Desirable Criteria:
  • Experience of working with volunteers.
  • Experience with in Charity Shops.

• Enhanced Annual Leave
• Company Sick Pay Scheme
• 20% discount in all Lighthouse Charity Shops
• Company Pension