Ecommerce Assistant

Location: New Mills

E-commerce / Samples / Shop Assistant

Location:

New Mills, SK22
Pay: £13.72 per hour

Hours:

Monday–Thursday, 9:00am–5:00pm;
Friday, 9:00am–4:00pm
Reporting to:
Shop Manager

We are looking for a reliable and customer-focused E-commerce / Samples / Shop Assistant to join our team.

Key Responsibilities

* Provide excellent customer service by email, telephone and in person.

* Assist customers with product information and delivery advice.

* Maintain stock levels in the e-commerce and samples areas.

* Prepare internet and sample orders for shipment and collection.

* Order stock using the AS400 system.

* Pack and ship orders using machinery.

* Obtain courier prices and book deliveries with Parcel force, Royal Mail and other couriers.

* Create quotations for corporate customers.

* Complete monthly stock checks and stock rotation.

* Create new products for sale in e-commerce.

* Liaise with production, marketing, sales and factory departments.

* Order and provide product samples and create artwork for new product sign-off.

* Serve customers in the shop, operate the till, handle money and complete cashing-up.

* Weigh and bag sweets using digital scales.

* Process customer complaints and arrange replacements.

* Source surplus stock from the factory.

* Work as part of a team and cross-check work for accuracy.

Essential Skills

* Excellent customer service and communication skills.

* Professional and courteous manner.

* Strong attention to detail.

* Good knowledge of the product range.

* Ability to work effectively as part of a team