Installation Project Coordinator

Join to apply for the Installation Project Coordinator role at Pella Windows & Doors of North Carolina and Southwest Virginia
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Pella Carolina Inc, an innovative, dynamic, growing company in the Charlotte, NC area, is seeking confident, enthusiastic team players who thrive on a challenge, are customer focused, and detail‑oriented to join our Installation Team. This role will manage all post‑sales activities for our trade builders or commercial customers and provide job coordination by communicating professionally by phone and email to customers, installers, and sales reps.

The overall job of the Project Coordinator is to ensure a great customer experience by making the process seamless.

• Culture – We are a team‑oriented company. We believe in our employees and strive to improve the lives of those we touch.
• Benefits – Comprehensive benefit packages.
• Growth – We believe in our employees and encourage them to grow both personally and professionally. As a company, we invest in our employees.
• Work‑Life Balance – We take pride in our employees having a well‑balanced life.
• Our People – Here you will work side by side with very knowledgeable people in the industry and build lasting relationships.

• Always exhibit the highest standard of personal ethics and adhere to all Pella Carolina policies.
• Promote a culture of safety and accountability by adhering to established protocols, proactively identifying potential risks, and fostering a workplace environment where safety is a shared priority.
• Provide excellent customer service to both our internal and external customers.
• Communicate to customers throughout the entire installation process by checking reminder calls or emails and confirming service dates.
• Efficiently coordinate scheduling for the Field Project Coordinator, ensuring customer needs are met.
• Develop and implement the appropriate action plan necessary to satisfy any customer issues.
• Monitor the installation process from start to finish and update all stakeholders involved.
• Review certificate of completion, invoice, and ensure final payment from the customer.
• Perform additional responsibilities as assigned by your manager.

• Construction, building material, or supply experience preferred.
• Strong organizational skills, detail‑oriented, and committed to providing customers with an exceptional experience.
• A take‑action attitude.
• Excellent verbal and written communication skills.
• Phone etiquette.
• High proficiency in Office 365 and other essential office applications.
• Ability to function at a high level while managing multiple tasks in a very busy office environment.

• High School Graduate or GED required.
• Minimum of 2 years successful customer service experience.

• Competitive compensation.
• 401(k)/401(k) matching – 50% up to 6% after 1 year of employment.
• Profit sharing.
• Insurance (Medical, Dental, Vision) – First of the month after 30 days of employment.
• Life insurance.
• 9 paid holidays.
• Vacation/PTO.
• Tuition reimbursement.
• Flexible spending account.
• Employee assistance program.

Job Type: Full‑time.

Schedule:

8:00 am – 5:00 pm, Monday – Friday.