Construction Relations Manager

Lumos is looking for a full-time
Construction Relations Manager
! If you have experience in telecommunications or underground utility construction and know how to build strong contractor relationships while driving safety, quality, and damage prevention in the field, we want to hear from you!

As a Construction Relations Manager, you'll help strengthen contractor performance across Lumos' growing fiber footprint. You'll lead contractor orientation and training, spend time in the field coaching and evaluating crews, and partner across Construction, Engineering, Safety, Quality, and Operations to reduce risk and continuously improve how we build.

Why Lumos:

Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100%% Fiber Optic networks. Through T-Fiber, our joint venture with T-Mobile, we're working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high-speed internet in the communities we serve.

Here, you'll find more than a job, you'll have the opportunity to make an impact, take ownership of your work, and help shape how we grow. We move quickly, collaborate across teams, and believe the best ideas come from people who are curious, solutions-oriented, and ready to build what's next.

What You'll Do:

• Develop, administer, deliver, and continuously improve Contractor Orientation and continuing education for contractors, subcontractors, supervisors, and field personnel, clearly communicating company expectations for Safety, Quality, Damage Prevention, professional conduct, customer interaction, restoration, traffic control, documentation, and field performance
• Provide practical training and technical guidance on state 811 requirements, excavator responsibilities, white lining, Positive Response, locate verification, tolerance zones, potholing, safe excavation, utility crossings, HDD/trenchless construction, protection of exposed facilities, questionable locates, and/or damage incident response.
• Conduct planned and unannounced field audits, assessments, and observations to evaluate contractor compliance with company standards, contracts, construction specifications, safety and damage-prevention requirements, laws, regulations, and industry best practices.
• Coach contractors while maintaining accountability through a progressive approach:
  Observe
  - Discuss
  - Educate
  - Correct
  - Document
  - Follow Up
  - Escalate when necessary.
• Use damages, audits, quality findings, incidents, complaints, and operational feedback to identify recurring or elevated risks; develop targeted improvement plans and verify that corrective actions produce sustained results.
• Serve as the company's SME for contractor damage prevention, excavation practices, underground utility protection, and 811 requirements; research and interpret applicable laws, standards, requirements, emerging practices, and technologies.
• Support Construction, Engineering, Safety, Quality, Operations, leadership, and other groups. Participate in significant damage, near-miss, and incident reviews and help translate lessons learned into training, procedures, audit criteria, and preventive actions.
• Build productive relationships with contractors, locators, telecommunications providers, utilities, municipalities, DOT, engineering firms, 811 centers, Damage Prevention Councils, Utility Coordinating Committees, Common Ground Alliance organizations, safety organizations, and other stakeholders; represent the company at appropriate meetings and events.
• Develop field-reference materials and specialized training; analyze contractor performance metrics and trends; recommend program, standard, process, and training improvements; recognize exemplary performance; and maintain…