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Customer Service Manager
Job in
High Point, Guilford County, North Carolina, 27264, USA
Listed on 2025-12-27
Listing for:
Staff Financial Group
Full Time
position Listed on 2025-12-27
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, Client Relationship Manager, HelpDesk/Support
Job Description & How to Apply Below
Our client, an international manufacturer with a location in Lexington, NC, is seeking an experienced Customer Service Manager with strong sales support skills to join their team
Duties Include:- Inspire, motivate, develop, & direct the Customer Service Team.
- Partner with Senior Leadership and Sales teams.
- Lead initiatives to ensure exceptional customer experience.
- Develop and implement customer service policies and procedures.
- Manage complex and escalated customer complaints and service issues.
Plan, prioritize, and delegate work tasks to optimize workflow. - Develop and maintain customer service performance metrics.
- Implement strategies to ensure error-free data entry of customer orders.
- Interact with customers by phone, email and/or in person.
- Serve as a liaison between customers, manufacturing, and sales team.
- Communicate promptly and effectively with sales and customers as needed.
- 5 + years of Customer Service experience
- 5 + years of proven leadership
- Manufacturing environment experience
- Proficient in Microsoft Outlook, Excel, & Word
- Experience in Wood Manufacturing would be a plus
- Experience with MS Dynamic NAV would be a plus
- Excellent environment and benefits
For consideration submit your resume to
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