Customer Service and Office Manager

HiEnd Accents is hiring a Customer Service & Office Manager —a high-impact, “hub” role for someone who loves helping customers and keeping an office running smoothly. You’ll be a key point person who ensures customers feel taken care of, orders move cleanly through the system, and our office/showroom is organized, welcoming, and ready for the team and visitors. This role is ideal for an organized, service-minded professional who enjoys variety, takes ownership, and thrives in a fast-paced, growing environment.

• Deliver best-in-class support via email, phone, and chat
  , resolving issues with care and follow-through
• Process orders accurately; assist with order changes, returns/claims, and general account support
• Partner with Sales, Accounting, and Warehouse to ensure smooth handoffs and high customer satisfaction
• Maintain accurate customer and order records in our ERP/CRM systems (SAP experience is a plus, not required)
• Support Account Managers with quotes, product info, and customer communications
• Maintain a strong working knowledge of our product catalog and new launches
• Spot recurring customer pain points and suggest practical process improvements
• Represent HiEnd Accents at select trade shows (High Point / Las Vegas / Dallas) a few times per year as needed

• Manage office and showroom supply inventory and ensure essentials are stocked
• Maintain a professional workspace—coordinate office cleanliness and work with cleaning staff
• Coordinate with facilities/building management to address maintenance and workspace needs
• Serve as the first point of contact for visitors and incoming calls, ensuring a warm and professional experience
• Maintain organized digital and physical filing systems so information is easy to find and share

• 3+ years in customer service, sales support, office management, or operations (Home/Gift/Furniture industry a plus)
• Strong written and verbal communication—professional, warm, and clear
• Highly organized with excellent follow-through; able to prioritize and multitask without losing details
• Proficient in Microsoft Office (Excel/Word); comfortable learning new tools and systems
• ERP/CRM experience is a plus (SAP is a bonus)
• Proactive, solutions-oriented mindset with good judgment and discretion
• Ability to travel to trade shows a few times per year on an as-needed basis (primarily High Point, NC, and Las Vegas)
• This is an in‑person role at our Irving, TX HQ