Customer Service Representative

Summary

Develop customer relationships and loyalty by providing personalized, brand-right service across multiple channels. Help customers explore Ralph Lauren products, navigate the website, place orders, and resolve questions or concerns. Use digital tools and customer support systems to deliver an informed and positive experience.

Responsibilities

• Respond to customer inquiries about products, promotions, orders, and returns.
• Assist customers with website navigation and order placement, and provide merchandise recommendations.
• Personalize customer interactions, resolve conflicts, research concerns, and de-escalate issues professionally.
• Maintain knowledge of products, policies, procedures, and support systems while using digital tools effectively.
• Communicate clearly and courteously with customers and internal departments.

Requirements

• High school diploma or GED required; post-secondary education preferred.
• At least one year of recent customer service experience in the Ralph Lauren Customer Contact Center.
• Strong verbal and written communication, computer, keyboarding, and problem-solving skills.
• Ability to navigate multiple browsers and systems and work in a fast-paced environment.
• Must pass color deficiency, grammar, and writing assessments.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.