Customer Service Representative

Eichholtz USA is seeking a proactive and customer-focused Customer Service Representative to join our growing team in High Point, NC.

• Anticipate customer needs and provide recommendations, updates, and solutions without requiring prompting
• Identify process improvement opportunities and actively contribute ideas to enhance customer satisfaction and operational efficiency
• Coordinate issue resolution with sales, management, warehouse and service teams
• Manage customer accounts, quotes, and orders
• Monitor lead times and order status
• Coordinate issue resolution with sales, management, warehouse and service teams
• Establish and support customer relationships and account growth

• Bachelor’s degree and/or 3+ years of customer service experience preferred

• Excellent communication, interpersonal, and organizational skills
• Strong computer proficiency with exceptional attention to detail
• Proactive, self-motivated professional with a strong customer-focused approach and commitment to problem-solving
• Proficiency in Microsoft Word and Excel preferred

Eichholtz is a leading international wholesaler of luxury furniture, lighting and home accessories. At Eichholtz you will be part of an innovative, ambitious and fast-growing company where the vision of the organization is embedded in everything we do. Driven by creativity, passion, and a commitment to excellence, we strive to become the world’s most inspiring creator of exceptional interiors and atmospheres.