Personal Banker

Personal Banker I

First Bank (FBNC) – Personal Banker I role.

Join to apply for the Personal Banker I role at First Bank (FBNC).

The position of Personal Banker I is responsible for ensuring the customer’s needs are achieved by conducting a thorough financial needs assessment and recommending the most appropriate products and services that fulfills the customer’s immediate and future financial needs. Under direct supervision, the Personal Banker I will generate leads, build new and maintain existing customer relationships, resulting in outcomes that define great customer experience.

The Person al Banker I is accountable for delivering clarity to customers through simplicity, guidance, and know-how and does this both at the service window, as well as through needs assessment and sales.
This level is based on 1 to 3 years of banking experience or previous Teller or experience in a customer contact/sales position or equivalent.

• Coordinates both the Personal Banker and Service Representative functions in the delivery of efficient, accurate and professional service that defines great customer experience.
• Provides transactional support to the Service Area (Tellers) as well as dual control functionality as applicable (75%).
• Opens all types of personal and business accounts and prepare related documentation (25%).
• Inputs and closes personal loan applications including DDA lines of credit and credit card applications.
• Assists customers with requests, complaints, research and follows-up on details to resolve matters to the customer’s satisfaction as it may relate to:
• Deposit accounts
• Debit and Credit cards
• Any other bank product or service
• Processes non-post report, wire transfers, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders and any other related branch reporting or process.
• Be familiar with all security procedures of Branch, including opening & closing, personnel safety, and Bank procedures.
• Interfaces with customers via telephone or in person.
• Must be able to support multiple branch locations as needed.

Generates and maintains profitable customer relationships while satisfying and exceeding customer financial needs and expectations, thereby defining great customer experience.

• Achieves activity and growth goals as well as customer satisfaction objectives.
• Engages in outbound calling and needs assessment as assigned by the Bank Manager to generate qualified referrals for alternative products, channels and other lines of business to meet goals.
• Meets or exceeds all established activity goals (face to face appointments, voice to voice calls, etc.) to drive sales and referral results.
• Have an understanding and apply basic sales skills and product knowledge including deposit and loan products.
• Adherence to all operational, regulatory and security requirements, directives and procedures while minimizing losses.
• Adheres to regulatory and compliance criteria in regard to opening deposit accounts, adhering to operational and screening processes.
• Inputs and follows through with loan applications following operational and regulatory requirements.
• 100% adherence to branch’s internal policies and procedures to ensure 100% pass rates of internal audits.
• Completes annual compliance courses.
• Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws;including, the Bank Secrecy Act and the Anti-Money Laundering Act.
• Adheres to all levels of our Service Excellence standards.
• Performs other duties as required.

Knowledge & Experience
:
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED); or the equivalent combination of education and experience.
• Work related experience could consist of reception or secretarial duties in a business environment.
• Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business…