IT Systems Technician - Modern Workplace

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

The Workplace IT Systems Technician provides technical expertise and operational oversight across Digital Workplace technologies and services. The role requires a strong hands-on technical background and a solid understanding of workplace technologies, enabling effective technical decision-making, troubleshooting guidance, solution validation, and the ability to challenge technical proposals. However, the role is not primarily hands-on, as technical execution and day-to-day operational activities are performed by external service providers.

The position acts as a technical counterpart to service providers, ensuring that activities are executed according to company standards, architecture principles, security requirements, and agreed service levels. The role operates in a highly demanding, global, and multicultural environment, requiring excellent interpersonal, communication, and stakeholder management skills. The successful candidate must be comfortable collaborating across cultures, functions, seniority levels, and external partners while maintaining a constructive, pragmatic, and results‑oriented approach.

• Excellent interpersonal and communication skills, with the ability to build strong working relationships with internal teams, stakeholders, and external service providers.
• Ability to operate effectively in a global, multicultural, and highly demanding environment.
• Strong stakeholder management and influencing skills, including the ability to challenge technical decisions constructively.
• Ability to communicate complex technical topics clearly to both technical and non‑technical audiences.
• Strong collaboration skills, with the ability to work across different teams, cultures, geographies, and organizational boundaries.
• Assertive but collaborative mindset, particularly when managing technical discussions, escalations, priorities, and service‑provider performance.
• Strong sense of ownership and accountability, with a proactive and solution‑oriented mindset.
• Ability to remain effective under pressure, manage competing priorities, and navigate complex or ambiguous situations.
• Strong customer and service orientation.
• High level of adaptability, pragmatism, and emotional intelligence.

Strong understanding of Microsoft Intune, Microsoft Configuration Manager (SCCM/MECM), Windows Autopilot, device enrollment, configuration management, compliance policies, and endpoint lifecycle management.

Solid knowledge of Windows 11, including operating system configuration, deployment, troubleshooting, patching, drivers, and enterprise device management.

Knowledge of enterprise application packaging, deployment, updating, and lifecycle management, including applications delivered through Intune and Configuration Manager.

Understanding of modern device provisioning, hardware lifecycle, device replacement, build/provisioning processes, and enterprise endpoint standards.

Experience operating in an environment where technical execution is delivered by external service providers, with the technical ability to review…