Operations​/Customer Service

Logistics Operations

Oversee day-to-day logistics operations. Create shipping documentation for all orders, including Bill of Lading, Packing Lists, Shipping Labels, and Customs documentation for all export shipments. Conduct inspections of items prior to shipment to ensure accuracy and quality standards are met.

Serve as the primary point of contact for all freight and product claims. Ensure receipt and completeness of required claim documentation, including Claims forms and supporting images of damaged items and cartons. Review claims to ensure alignment with company policies and procedures. Conduct thorough investigations of orders, claims, clients, and products to determine the most appropriate resolution.

Conduct annual physical inventory audits. Run and analyze monthly reorder reports. Provide accurate inventory and reorder recommendations based on prior fiscal year sales data and forecasting needs. Upon owner approval, prepare and submit purchase orders to production.

Perform order entry as needed, including Sales orders, Quotes, Invoices, and Custom purchase orders. Confirm lead times, order status, and logistics ETAs for customers. Maintain strong product knowledge to address customer inquiries effectively. Prepare and mail sales materials and product samples as requested.