Account Director

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Account Executive is accountable for developing and implementing a strategic account business plan that will delight our clients and ensure a healthy long-term relationship. The Account Executive anticipates client needs and delivers to outperform on our contractual commitments. They also build financial plans and ensure strict adherence to these plans through accurate forecasting. The Account Executive creates and manages high-performing teams that not only deliver operational excellence but also keep employees engaged and thriving.

Additionally, the Account Executive drives global account expansion initiatives to achieve the aggressive growth targets set by the firm.

• Establishes the vision and strategy of the regional and global account plans, ensuring exceptional delivery to the client.
• Demonstrates a deep understanding of key business drivers and aligns the team’s priorities with deliverables to drive global growth and expansion.
• Leads a team of talented individuals to deliver integrated services across the portfolio, including facilities management, project management, portfolio strategy, transaction management, lease administration, occupancy planning, and car fleet.
• Builds and cultivates strong relationships with key stakeholders in the client organization, both regionally and globally.
• Responsible for achieving financial targets for the account, including revenue, expenses, and debtors' targets, on a global scale.
• Proactively manages new scope and identifies cross-selling opportunities to drive additional revenue across regions.
• Ensures adherence to contract requirements and achieves key performance indicators and service levels.
• Actively manages the professional development of their team, fostering a culture of continuous learning and growth.
• Develops and manages regional and global initiatives and programs for the account, including savings targets, benchmarking, and best practices.
• Ensures consistency in reporting, standard operating procedures, systems, and HR practices.
• Conducts Quarterly Business Reviews in the region and participates in global reviews.
• Demonstrates exemplary executive presence, strategic mindset, financial acumen, and transformational leadership on a global scale.
• Manages the account budget, identifies opportunities for generating additional revenue, and mitigates risk for the firm, considering global implications.
• Collaborates with clients globally and provides exceptional client service delivery.

• Client Focus:
  Dedicated to exceeding client expectations to ensure a positive Net Promoter Score in satisfaction surveys. Proactively solicits and responds to feedback and input from the client. Establishes and maintains effective relationships with clients, leadership, and business unit leaders.
• Results Driven:
  Ability to translate the elevated account plan into a solid delivery model. Measures relevant data (financial, environmental, performance) and uses it to reassess, adjust, expand, or curtail. Takes corrective action quickly and decisively when performance falls short of expectations or when redirection is required.
• Natural Coach:
  Clearly establishes performance…