Case Manager

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor? If you answered “yes”, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering. If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World II to respond to the urgent humanitarian needs of war‑torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

The Case Manager provides comprehensive support to refugees and other vulnerable populations from arrival through their first five years in the U.S., helping them access resources and achieve self‑sufficiency. This role requires compassion, organization, and cultural competence to navigate complex systems and advocate for clients’ needs.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Implement program guidelines to ensure comprehensive, client‑centered case management, including public benefits applications like SNAP, TANF, and Medicaid, navigating healthcare systems, and coordinating referrals to community services.
• Provide ongoing case management support to clients, including regular follow‑ups to monitor progress and adjust service plans as needed.
• Act as a self‑sufficiency coach to guide clients on their journey, teaching them how to find resources independently, educating them on their rights and responsibilities in the U.S., and empowering them to make informed decisions.
• Work closely with internal programs like employment and health and wellness programs, as well as with case managers, program specialists, and volunteers, to deliver holistic support to clients.
• Advocate on behalf of clients with service providers, landlords, and other community resources.
• Identify and establish partnerships with local community organizations and service providers to expand available resources for clients.
• Coordinate external relationships and referral systems to support client needs and integrate services across programs like employment, career advancement, immigrant connections, and education or ESL programs.
• Maintain accurate and up‑to‑date case files, including detailed case notes on client interactions, service plans, and outcomes.
• Assist clients in navigating legal and administrative systems, including applying for benefits, paying off travel loans, making immigration service referrals, and updating addresses according to U.S. Citizenship and Immigration Services policies.
• Help coordinate or transport clients to mainly urgent medical appointments they may not be able to get to on their own and offer translation services if applicable.
• Attend all staff meetings as required.

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Relief’s Core Beliefs, Statement of Faith, Christian…