FSQ Manager

Food Safety and Quality Manager

The Food Safety and Quality Manager is the senior FSQ representative at the facility, responsible for developing, implementing, and maintaining quality assurance, quality control, and food safety programs at the High Point, NC dairy production site, which includes fluid milk and ice cream operations. This role ensures compliance with all regulatory standards, customer requirements, and company policies while upholding the highest levels of product quality and safety.

The manager leads the FSQ team, drives continuous improvement initiatives, and partners with cross‑functional departments to maintain standards, ensure consistency, and proactively mitigate risks.

• Quality Assurance Oversight:
  Develop, implement, and monitor quality control systems to ensure products meet internal, regulatory, and customer standards.
• Food Safety Management:
  Ensure compliance with food safety regulations and standards, including sanitation, allergen control, and pathogen prevention programs.
• Team Leadership:
  Supervise and train quality assurance and food safety staff, fostering a culture of accountability and excellence.
• Audits and Inspections:
  Prepare for and conduct regulatory, certification, and customer audits to maintain certifications and healthy customer relationships; manage all aspects of the internal audit program.
• Risk Management:
  
  Identify, assess, and mitigate risks related to food safety, contamination, or quality deviations.
• Process Improvement:
  Analyze production data, investigate non‑conformances, and implement corrective actions to enhance product consistency and safety.
• Documentation:
  Maintain accurate records, including standard operating procedures (SOPs), testing results, and compliance reports.
• Collaboration:
  
  Work closely with operations, sales, procurement, and supply chain teams to align quality and safety requirements and goals with operational efficiency.
• Training and
  
  Education:
  
  Develop and deliver training programs on food safety, sanitation, and quality protocols for facility staff.
• Customer and Supplier Interaction:
  Investigate and address customer complaints, monitor raw material quality, and ensure traceability throughout the supply chain.
• Other duties as assigned.

This is a people leader role for a team of quality control and assurance colleagues.

• At least a bachelor’s degree in a Science, Engineering, or a related field.
• At least 4 years of experience in food safety and quality assurance, within the food industry, preferably within bottling or dairy milk manufacturing.
• Ice Cream manufacturing experience preferred.
• Experience with managing Food Safety and Modernization Act (FSMA) and General Manufacturing Practices (GMP) programs required.
• Experience with managing Pasteurizing Milk Ordinance (PMO), Interstate Milk Shippers (IMS) programs preferred.
• Preventive Controls Qualified Individual (PCQI) certified.
• Global Food Safety Initiative (GFSI) management experience required. Certification preferred in either FSSC or SQF.

Communicate clearly and effectively through multiple channels – oral, written, visual, and non‑verbal – ensuring our messages are understood and delivered appropriately, whether in‑person or digitally.

Prioritize understanding and meeting both internal and external customer needs. Ensure high levels of satisfaction and loyalty by anticipating customer requirements and striving for exceptional service.

Proactive in identifying opportunities and addressing potential threats. Act independently and decisively, rather than waiting for situations to demand action.

Possess the ability to identify and address complex issues with minimal guidance. Skilled at analyzing challenges and finding practical, effective solutions.

Take responsibility for deliverables while also supporting others to ensure that collective goals are met. Able to work harmoniously with others toward a common goal, recognizing and valuing each person’s contributions.

The employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee is frequently required to stand and walk. The employee must be able to reach, bend, extend, and lift 50–60 pounds.

• May require working in the cooler room with varying temperatures and may include contact with water or dairy liquids.
• Exposed to a noise level of up to 90 decibels; noise is moderate to high.
• Wet/slippery work conditions.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.