Quality Manager

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life.

Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

The Quality Control Manager holds a strategic and critical role in ensuring the site meets customer expectations while driving cost control and waste reduction. This position exists to lead the Site Quality Control Department, manage customer complaint response, and oversee continuous improvement initiatives related to quality control. The role is responsible for the development, maintenance, and continuous improvement of the site Quality Management System (QMS).

Through leadership of key quality activities, this position mentors employees, ensures compliance with quality standards, and supports operational excellence across the site.

Ensure compliance with all established safety rules, procedures, and the company’s Code of Conduct.

Lead and manage the site Quality Management System, including document control, customer complaint handling, corrective and preventive actions.

Monitor changes to management system standards and ensure timely integration into site business processes.

Manage internal and external audits, ensuring readiness, effectiveness, and implementation of corrective actions.

Identify deficiencies in business processes; prioritize improvement initiatives and lead cross-functional teams to implement corrective and preventive actions.

Drive continuous improvement through the use of Lean principles (ALPS) to reduce waste and improve efficiency.

Promote fact‑based, data‑driven problem solving across the organization.

Promote quality system awareness through regular communication and training to ensure organization‑wide understanding.

Develop and deliver training programs to strengthen quality knowledge and capability.

Prepare and present reports to site and regional leadership on the effectiveness and health of the Quality Management System.

Lead, direct, coach, and mentor quality team members to support growth and performance.

Serve as the Site Management Team (SMT) representative for plant quality issues and customer quality interface.

Partner with Sales and Marketing to ensure customer quality issues are effectively managed and resolved.

Support supplier quality development in collaboration with Purchasing and cross‑functional teams.

Collaborate with Regional ISC, Commercial, RDI, CI, and Quality teams to ensure alignment and consistency.

Acts independently as the Site Management Team (SMT) authority for plant quality issues.

Serves as the primary customer interface for quality‑related matters.

Makes independent decisions related to quality system compliance, audit readiness, corrective actions, and continuous improvement priorities.

Bachelor’s degree in Chemistry, Chemical Engineering, Engineering, or a related field (or equivalent combination of education and experience).

Minimum of 7 years of quality systems experience
.

Experience with process mapping, quality system development, and statistical analysis tools.

Manufacturing experience required, preferably in a quality leadership role.

Strong working knowledge of Microsoft Word, Excel, PowerPoint, and Visio.

Proven experience leading cross‑functional and large teams.

Working knowledge of business management systems and governing standards (e.g., ISO 9000, TS 16949).

Demonstrated commitment to safety leadership and compliance.

Strong analytical, problem‑solving, and decision‑making…